KYIV. Oct 9 (Interfax-Ukraine) – AXA Insurance has launched the Transparent Feedback innovative project allowing the company’s clients with voluntary car insurance or KASKO, obligatory insurance of civil liability of vehicle owners or OSAGO policies at once assess the quality of settling insurance events using 5 point-scale, the company has said in a press release.
AXA Group has become the first insurer in the world which launched the initiative of systematizing and publishing assessments and feedbacks of clients. Thanks to the global initiative of transparent feedback, AXA clients now can express their opinion and assess the products and services on the main websites of the group all over the world.
According to the results of the pilot project conducted in Ukraine from June through October 2017, AXA Insurance received 4.7 points from its clients and was awarded with silver quality mark. 92.7% of respondents positively assessed the operations of the company.
eKomi The Feedback Company, Europe’s premiere and largest independent provider of transaction-based reviews & ratings, administrates feedbacks for AXA Insurance. More than 14,000 companies leverage eKomi’s social commerce solution.
AXA Insurance is part of AXA international financial group (France), which has been presented in the insurance market of Ukraine since 2007.