The first half of 2025 was a period of dynamic growth and new records for Arsenal Insurance. The company maintains high financial stability, confidently increases its performance in key types of insurance, and continues to actively develop digital services.
“In the first six months of 2025, we collected more than UAH 2 billion in insurance premiums, which is 62% more than in the first half of 2024. Payouts increased by 32% and reached UAH 783.7 million. This demonstrates that customers trust us and that we fulfill our obligations quickly and in full,” said Serhiy Avdeev, CEO of the company.
Arsenal Insurance continues to strengthen its position in the CASCO segment. In the first half of 2025, the company collected UAH 1.17 billion in premiums (+35% compared to the same period in 2024). In June, the company overtook its closest competitor for the first time and took the #1 spot in the CASCO market.
Motor third-party liability insurance developed at a particularly high rate. Premiums for MTPL policies increased by 187% and reached UAH 454.4 million. This result was due to the entry into force of the new MTPL law, which updated the insurance conditions: liability limits were increased and tariffs were revised.
The company is actively working to improve the quality of customer service. In the first half of 2025 alone, Arsenal Insurance settled 8,000 insurance claims under CASCO contracts and another 3,000 claims under other types of insurance.
Medical insurance is also showing rapid growth. At the end of the first half of the year, premiums amounted to UAH 165.1 million, which is 53% more than in the first six months of 2024. This allowed the company to rise in the Insurance TOP rating and enter the TOP 7 for this type of insurance.
In six months, medical assistance processed 80,000 customer requests (compared to 46,000 in the same period of 2024) and provided assistance to 18,000 insured persons, which is almost one and a half times more than in the first half of 2024.
“We have significantly modernized our assistance service: we have switched to a new IP telephony platform, optimized the work processes of coordinating doctors, and integrated with one of the largest platforms for ordering medicines, which has significantly accelerated the delivery of medicines. This has increased service availability to 87.5% and sped up the organization of assistance by 25%,” said Medical Director Galina Balabanovich.
An important indicator of customer loyalty is the NPS (Net Promoter Score). At the end of the first half of 2025, it was 91. This means that 9 out of 10 customers recommend Arsenal Insurance to their friends and family. For comparison, the average score in the insurance industry in Ukraine is 53.9, which is 37.1 points lower than Arsenal Insurance.
“We are proud of this result. For us, NPS is not just a number, but a real indicator that our customers trust us and appreciate the quality of our service,” comments Marina Avdeeva, co-owner of the company.
The financial results confirm the effectiveness of the company’s business model. Arsenal Insurance’s net profit for the first half of 2025 amounted to UAH 190 million. For comparison, for the whole of 2024, this figure was UAH 119.6 million.
At the end of the first half of the year, the company ranked sixth in terms of gross premiums (according to Insurance TOP), while growing significantly faster than its closest competitors.
Regionally, Arsenal Insurance retains its #1 position in the Dnipropetrovsk, Kharkiv, and Zaporizhzhia regions. In Kharkiv, the company is more than 1.5 times ahead of its closest competitor, and in Zaporizhzhia — more than 2 times.
In the first half of 2025, modern offices were opened in Rivne, Vinnytsia, Lutsk, and Kharkiv. All new premises meet the requirements of inclusiveness and are focused on customer comfort.
Insurance against military risks remains a separate area of activity. One of the landmark cases of the half-year was the insurance of a large business center in the capital using the PVI model with the involvement of the leading reinsurance market Lloyd’s.
After launching an innovative AI-based team health care service in 2024, the company focused on improving it and expanding its functionality. The company’s digital office is preparing a major update to the mobile app, which will be presented by the end of the year and will make using insurance services even easier and faster.
For the convenience of customers, a personal account has been created on the company’s website where you can view all your insurance policies, history, and payment status, and soon you will be able to make payments, renew insurance policies, upload documents, and purchase new policies.
“Our focus remains unchanged — to combine reliable insurance protection with innovative digital solutions so that customers get maximum comfort and value from their interaction with the company,” summarizes Sergey Avdeev.
