The national postal operator Ukrposhta has launched a new queue-free parcel pickup service that involves installing special express pickup lockers inside post offices, according to a company statement released on Wednesday.
According to the press release, the first 120 express pickup kiosks have been installed in Kyiv and the Kyiv region. In total, during the first phase, the new system will be implemented in 400 branches, primarily in cities with populations over one million and regional centers.
Ukrposhta explained that some shipments are automatically routed by the company to be picked up via the new format; once the package arrives, the customer receives an SMS with an access code, opens the corresponding section, and picks up the shipment independently without needing to speak to an operator.
It is noted that these lockers are available directly at the branches and operate during their business hours.
“We have long been looking for a way to separate customer flows: those who come only for a package and those who use other services—from utility payments to international money transfers. Testing is still ongoing, but it is already clear: it is possible to pick up a package at Ukrposhta without waiting in line,” the press release quotes Ukrposhta CEO Ihor Smiliansky as saying.
The company emphasizes that the launch of the new format is part of the national postal operator’s service upgrade.
“Following the completion of 100% automation of sorting processes and the creation of an infrastructure with a potential capacity of up to 3 million shipments per day, the company is gradually transforming the customer experience: expanding the network of parcel lockers, partner pickup points, and new formats for receiving parcels at branches,” Ukrposhta added.
As reported, the state-owned “Ukrposhta” posted a total profit of UAH 106.3 million for January-April, with EBITDA of UAH 122.9 million. The company’s equity reached UAH 2.3 billion without additional budget funding.
In January-March 2026, the company reported a net loss of UAH 204.8 million, which is UAH 1.1 million, or 0.5%, more than in the same period of 2025, while its revenue grew by 1.1% to UAH 13.11842 billion.
