In January-May this year, Ukraine International Airlines (UIA) processed 68,000 requests for refunds to passengers of flights canceled due to the coronavirus (COVID-19) pandemic, having made refunds totaling about $20 million.
According to the UIA press service on Thursday, in March-May the airline reviewed and processed 39,000 requests, providing refunds in the amount of more than $9 million.
According to the company, from April 2020 to June 2021, UIA paid back more than $41 million to passengers.
“The airline once again emphasizes its readiness for a dialogue and sincerely hopes for the understanding of the situation on the part of passengers. UIA’s communication departments are doing everything possible to process every request as soon as possible,” the report said.
