Imagine: you booked a “cozy apartment in the center of Rome.” The photos show stylish minimalism, and the description promises an unforgettable vacation. You arrive, and “cozy” means 10 square meters without a window, and “center” means a noisy train station behind the wall. Why did this happen? Because you and the host spoke different languages, even if you both used English.
Airbnb is not just a booking service, it is a space for intercultural communication, where one misunderstood word can cost you comfort, nerves, or money and be like a real online English test for you.
In this article, we will analyze real cases, learn to read between the lines, and edit your messages so that the host sees you as the perfect guest.
1. Code “Euphemism”: What is the host really writing?
Airbnb hosts are marketing masters. They rarely lie outright, but often use “vague” phrases. If your online English doesn’t allow you to see these nuances yet, here is a short dictionary-translator:
● “Charming / Cosy” — In reality: A very small room. You may bump your elbows on the walls.
● “Lively neighborhood” — In reality: Three bars under the windows that are open until 4 a.m.
● “Original features” — In reality: Old plumbing, creaky floors, and no elevator.
● “Minimalist design” — Reality: The apartment only has a bed and a table. There may not even be a towel hook.
● “Eco-friendly heating” — Reality: The apartment will be cold because the owner saves on heating.
Case #1: The story of a “truly authentic experience”
A guest booked accommodation in Morocco. The description said: “Authentic traditional house with natural ventilation.”
Reality: The house had no air conditioning, and “natural ventilation” meant holes in the walls and no windowpanes in some windows.
Tip: Always clarify the technical details. For example: “Does ‘natural ventilation’ mean there are open spaces without glass, or is there an AC unit?”
2. The art of the first message: How not to get rejected
Many people make the mistake of simply clicking “Book.” But experienced travelers know that a short personal message increases your chances of the host being more loyal to you (and possibly allowing early check-in).
Bad example (Too robotic):
“I want to book your flat from 10 to 15. Is it free? Give me a discount.”
Why it’s bad: It sounds rude. The host doesn’t know who you are and sees you as nothing more than a source of trouble.
Good example (Modern & Friendly):
“Hi Marco! My name is Alex, and I’m visiting Rome for a short work-and-travel trip. Your place looks stunning, especially that terrace! I’m a quiet guest and I’ll be out most of the day exploring. Looking forward to staying at your place!”
3. Language traps in dialogues: Real correspondence
Let’s see how one inaccurate phrase can cause chaos.
Situation: Question about breakfast
Guest writes: “Do you have breakfast?”
Host replies: “There is a cafe nearby.”
Guest’s expectation: Breakfast is included, just need to go to the nearby cafe.
Reality: The guest arrives and finds out that they have to pay for the cafe themselves.
How to ask:
“Is breakfast included in the price, or do you just mean there are cafes in the area?”
Situation: Check-in
Guest: “Can I come early?”
Host: “The previous guest leaves at 11, then we clean. You can drop your bags.”
Mistake: The guest arrived at 11:30 and got angry that the apartment was not ready.
Analysis: “Drop your bags” means only to leave your suitcases in the hallway, not to check in.
How to clarify:
“Just to clarify, can I stay in the room from 11:30, or should I wait until the cleaning is finished?”
4. Editing your messages: Making English polite
In English, politeness is conveyed through modal verbs (could, would, might) and softening phrases. Direct requests often sound like commands.
5. Practical cases: Getting out of awkward situations
Case #2: Problem with neighbors
You’ve checked in, and there’s construction going on next door. You don’t want to argue, but it’s impossible to work.
Your strategy: Don’t blame the host right away. Use the phrase “I was wondering if…”
“Hi Sarah! I noticed there’s some construction noise next door. I was wondering if you know how long it usually lasts? I have a few online meetings today, so I’d appreciate any info.”
Case #3: Change of plans
You need to leave a day early and want a partial refund (even though the rules don’t allow it).
Your strategy: Ask for a favor, don’t demand it.
“I’ve had an emergency and need to leave a day early. I know the cancellation policy is strict, but would you consider a partial refund for the last night? No worries if not, just thought I’d ask!”
6. Checklist before clicking “Send”
Why is language your key to better apartments?
When you are fluent in the language, you are no longer just “customer No. 452.” You become an interesting conversation partner, a guest who wants to recommend the best restaurant “for their own” or get a free room upgrade.
Knowing the nuances of communication helps not only to avoid pitfalls, but also to build relationships. And confidence comes with practice. Today, English online allows you to practice exactly these kinds of real-life situations: from corresponding with a host in London to resolving conflicts in New York. Don’t wait until your next vacation to find out that you don’t understand something.
Our English courses are based on live communication and real-life situations. We don’t just teach grammar — we teach you to be confident, polite, and protected in any country in the world. You will master the art of small talk, learn to write flawless letters, and understand the hidden meaning in the words of foreigners. Your next Airbnb trip can be perfect thanks to your confident language skills. Ready to speak like a Superhost? Join us!
Prepared by ENGLISH.KH.UA
