GigaCloud cloud provider tops the ranking of IaaS providers in Ukraine presented by Molfar research agency.
The agency said on its website that GigaCloud received the highest marks for its flexible loyalty system, technical support and disk performance.
Parkovyi datacenter, DE-Novo, Tucha and Tetcloud also took the leading positions.
The study was conducted using mystery shopping, according to a GigaCloud release made available on Tuesday. A request was sent to 18 IaaS companies in Ukraine on behalf of an accountant of an audit company planning to switch to remote work: a cloud for access to 1C: Enterprise 8.3 (8.3.11.2867) for five employees; preliminary testing of the service.
When calculating the result, the response time to the first request, the quality of technical support (including customer focus and softskills), assistance with migration, price and a number of technical parameters were taken into account.
Points were awarded in five categories: prices, response speed and conditions of a commercial offer, how long they have to sign a contract, service testing and technical testing.
The final ranking included 10 companies that responded to the request and provided testing of the service.
As part of the terms of reference, common for all rating participants, the most affordable prices were at Cosmonova, United-DC and GigaCloud. De-Novo has the highest cost of the service.
De-Novo topped the response and terms of commercial offer together with GigaCloud, the second place was taken by Tetcloud, and Parkovyi datacenter was third.
In the category how long they have to sign a contract GigaCloud received the maximum points in the subcategory contract delivery speed.
GigaCloud was a leader in the service testing category, the second and third places in this category were taken by Parkovyi and Tucha.
All companies that took part in the rating declared 24/7 technical support. However, according to the study, seven out of 10 companies responded to requests at night from more than one hour to complete ignorance. The response time to the request turned out to be less than an hour at only three participants (GigaCloud, De-Novo and Tucha).
