Hungary’s low-cost airline Wizz Air has suspended its flights from/to its hub in the Igor Sikorsky Kyiv International Airport due to the decision of the Cabinet of Ministers on the temporarily closure of most Ukrainian airports. The airline said in a statement on Tuesday that flights from/to the Kyiv airport are annulled for the period from March 24 through April 14, 2020.
“Passengers with bookings affected by flight suspensions will be automatically informed via e-mail, in case the customers booked directly on wizzair.com or via the airline’s mobile app. 120% of the original fare will automatically be uploaded to the customer’s WIZZ account, with the amount to be used in the next 24 months for the purchase of Wizz Air products and services,” the airline said.
Passengers can also opt for a cash refund – which will take longer to complete – and will be informed about the necessary steps for a bank transfer or transfer to a bank card in a separate e-mail. In this case, customers will be eligible for only 100% of the original fare.
Passengers who made their bookings via travel agencies – including online travel agencies – should get in touch with the company from which they purchased their tickets, the airline said.
“Wizz Air sincerely apologizes for the disruptions the travel ban could bring to the customers and assures that safety and well-being of its passengers and crew remains the airline’s top priority,” the airline said.
