Kyivstar specialists and our partners have done everything possible to restore the network from the consequences of an unprecedented cyberattack for the global telecom.
As of 18.00 on 13.12.2023, our specialists have started to restore voice communication throughout Ukraine. The restoration of services will be gradual, so short-term difficulties are still possible until the end of the day. In this case, we recommend that subscribers restart their phones and disable the VoLTE service in the phone settings.
Currently, the company’s specialists are working to restore data and SMS services and we hope that they will also be restored within a day.
After the network is fully restored and stabilized, Kyivstar will start preparing and providing compensation to all subscribers and corporate clients who could not use the company’s services due to the hacker attack.
Dear friends, we are incredibly grateful for your support! We continue to work 24/7 to keep Ukraine connected
