We would like to inform you about the status of Kyivstar network as of December 17, 2023. Voice communication services, including roaming, mobile data transfer, and Home Internet service are available to customers. The company has also restored virtual private network (VPN) services and started restoring access to M2M services for business customers. The company plans to launch SMS as soon as possible. The services are being restored gradually, in compliance with all security requirements. The company will inform about 100% service availability upon completion of all stabilization measures. In some localities, particularly in Kyiv, there are still local difficulties with the availability of Home Internet. The company has engaged all available staff, including those from other regions and oblasts, to restore the service as soon as possible. Also, for the period of stabilization measures, the mobile data service may operate at a reduced speed.
We remind you that if your SIM card is not registered in the network, you need to restart your phone or turn on and off the airplane mode. In addition, selecting the Kyivstar network in the phone settings helps. At the same time, the company informs that bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company.
