As of 11:00 a.m. on Monday, December 18, Kyivstar, Ukraine’s largest telecommunications operator, has restored access to SMS services, including international roaming, the company’s press service said.
“Customers also have access to voice communication services, mobile data transmission, and Home Internet services. Access to M2M services for business customers has been restored,” the statement said.
It is noted that in some settlements, in particular in Kyiv, there are still local difficulties with the availability of Home Internet.
“The company has engaged all available personnel, including those from other regions and oblasts, to restore the service as soon as possible,” the mobile operator said.
It is noted that the technical work is being carried out gradually, in compliance with all safety requirements.
Kyivstar also reminded that if the SIM card is not registered in the network, you need to restart the phone or turn on and off the airplane mode. In addition, it helps to select the Kyivstar network in the phone settings.
Bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company, Kyivstar assured.
As reported, after a failure in the early morning hours of December 12 caused by a large-scale cyberattack, Kyivstar began restoring voice services in the evening of December 13, the company’s mobile Internet started working again in some regions a day later, and the company announced its full restoration in the country in the evening of December 15.
