The average period of settlement of insurance claims for damage caused to property declared under compulsory insurance of civil liability of motor vehicle owners (OSAGO) in the second quarter increased by 8 days compared to the previous one and amounted to 77 days (for claims settled within 365 days), the Motor (Transport) Insurance Bureau of Ukraine (MTIBU) reports.
The bureau also notes that the reason for this is the quarantine introduced in Ukraine in connection with the COVID-19 pandemic, which affected the work of insurers’ offices, claims settlement processes, as well as the ability of victims to promptly submit the documents necessary to receive insurance payments.
According to the MTIBU, within the framework of the direct claims settlement system, the average settlement period increased slightly, amounting to 43 days (in the first quarter of 2020 some 41 days). Despite the impact of quarantine measures, OSAGO insurers in annual terms have improved the speed of settlement: compared to the second quarter of last year, the average settlement period decreased by 2 days, and within the direct settlement system by 13 days.
In April-June 2020, within 60 days from the date of an accident 55.3% of claims were settled, up to 90 days some 69.9% of claims, and up to 120 days some 77.4% of claims.
