As of 10:00 a.m. on December 19, Kyivstar, Ukraine’s largest telecom operator, restored high-speed mobile internet in the Kyiv subway, and earlier mobile internet was restored in the Kharkiv subway, the company’s press service said on Tuesday.
“The My Kyivstar information system has been restored, where subscribers can view their account balances. Kyivstar’s telecom network has almost entered the stabilization period,” the statement said.
On the territory controlled by Ukraine, 99% of the base stations are in working order, and all basic services are available to customers: communication and mobile Internet services, SMS, international voice roaming services, etc., the mobile operator’s press service said.
In addition, Kyivstar stores have restored most services.
It is noted that Kyivstar continues to improve the Home Internet service in Kyiv and a number of other places, and also plans to gradually remove restrictions on mobile Internet speeds in the near future.
“Kyivstar specialists are working on the launch of high-speed mobile Internet in roaming and plan to launch this service for Ukrainian subscribers in Germany, the Czech Republic, Poland and a number of other countries in the near future,” the company said in a statement.
To stabilize the services, the company has engaged all available technical staff, as well as international partners from Sweden, Ireland, the United States, China, Finland and other countries, the press service said.
Earlier it was reported that Kyivstar expects to achieve full stabilization in the provision of services by the end of the week.
After a failure in the early morning hours of December 12 caused by a large-scale cyberattack, Kyivstar began restoring voice services in the evening of December 13, the company’s mobile Internet service started working again in some regions a day later, and the company announced its full restoration in the country on the evening of December 15.
On December 17, Kivestar resumed providing voice services, including roaming, mobile data, Home Internet, virtual private network (VPN) services and started restoring access to M2M (Machine-to-Machine) services for business customers. Kyivstar restored access to SMS services, including international roaming, and M2M services on 18 December.
As of 11:00 a.m. on Monday, December 18, Kyivstar, Ukraine’s largest telecommunications operator, has restored access to SMS services, including international roaming, the company’s press service said.
“Customers also have access to voice communication services, mobile data transmission, and Home Internet services. Access to M2M services for business customers has been restored,” the statement said.
It is noted that in some settlements, in particular in Kyiv, there are still local difficulties with the availability of Home Internet.
“The company has engaged all available personnel, including those from other regions and oblasts, to restore the service as soon as possible,” the mobile operator said.
It is noted that the technical work is being carried out gradually, in compliance with all safety requirements.
Kyivstar also reminded that if the SIM card is not registered in the network, you need to restart the phone or turn on and off the airplane mode. In addition, it helps to select the Kyivstar network in the phone settings.
Bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company, Kyivstar assured.
As reported, after a failure in the early morning hours of December 12 caused by a large-scale cyberattack, Kyivstar began restoring voice services in the evening of December 13, the company’s mobile Internet started working again in some regions a day later, and the company announced its full restoration in the country in the evening of December 15.
We would like to inform you about the status of Kyivstar network as of December 17, 2023. Voice communication services, including roaming, mobile data transfer, and Home Internet service are available to customers. The company has also restored virtual private network (VPN) services and started restoring access to M2M services for business customers. The company plans to launch SMS as soon as possible. The services are being restored gradually, in compliance with all security requirements. The company will inform about 100% service availability upon completion of all stabilization measures. In some localities, particularly in Kyiv, there are still local difficulties with the availability of Home Internet. The company has engaged all available staff, including those from other regions and oblasts, to restore the service as soon as possible. Also, for the period of stabilization measures, the mobile data service may operate at a reduced speed.
We remind you that if your SIM card is not registered in the network, you need to restart your phone or turn on and off the airplane mode. In addition, selecting the Kyivstar network in the phone settings helps. At the same time, the company informs that bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company.
On December 15, the company’s specialists turned on access to mobile Internet on the entire territory controlled by Ukraine. The service is available in all communication standards, including 4G. The service may be available at a reduced speed, but as the network stabilizes, its quality will improve. Over the past day, international roaming services have also been restored. Earlier, voice and fixed-line Internet services were restored. More than 95% of mobile base stations in the government-controlled territory are in good working order. The company will announce 100% availability of its services upon completion of all stabilization measures. The company is currently working on launching SMS services and restoring access to the My Kyivstar system. In some localities there may still be short-term communication difficulties, but the company’s specialists are working to resolve them promptly. If your SIM card is not registered in the network, you need to restart the phone or turn on and off the airplane mode. Selecting Kyivstar network in the phone settings also helps. At the same time, the company informs that bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company. Thank you for your understanding and support
Ukraine’s largest mobile operator Kyivstar has partially restored fixed-line services after a large-scale failure at 20:00 on Tuesday, the company promised to complete the restoration of other services during the day on December 13.
“As of 20:00 on December 12, the work of fixed-line services has been partially restored. Now the company’s specialists are working on the restoration of other services and are doing their best to finally complete this work during December 13, 2023. Restoration of services may occur gradually, about which we will inform additionally”, – stated in the message of the press service of “Kyivstar”.
The attack on the company on Tuesday in Kyivstar called “the largest hacker attack in the history of the global telecom market”. They also assured that the company’s specialists started resuming services without delay.
“Kyivstar” expressed gratitude to law enforcement agencies, state services, Security Service of Ukraine for the immediate response and professional assistance in solving the unprecedented situation.
Also, on behalf of the entire Kyivstar team thanked for the understanding and support of subscribers, colleagues in the telecom market, and corporate customers.
The company assured that after the stabilization of the network operation all subscribers and corporate clients, for whom Kyivstar services were unavailable as a result of the hacker attack, will receive compensation.
Kyivstar specialists and our partners have done everything possible to restore the network from the consequences of an unprecedented cyberattack for the global telecom.
As of 18.00 on 13.12.2023, our specialists have started to restore voice communication throughout Ukraine. The restoration of services will be gradual, so short-term difficulties are still possible until the end of the day. In this case, we recommend that subscribers restart their phones and disable the VoLTE service in the phone settings.
Currently, the company’s specialists are working to restore data and SMS services and we hope that they will also be restored within a day.
After the network is fully restored and stabilized, Kyivstar will start preparing and providing compensation to all subscribers and corporate clients who could not use the company’s services due to the hacker attack.
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