As of 10:00 a.m. on December 19, Kyivstar, Ukraine’s largest telecom operator, restored high-speed mobile internet in the Kyiv subway, and earlier mobile internet was restored in the Kharkiv subway, the company’s press service said on Tuesday.
“The My Kyivstar information system has been restored, where subscribers can view their account balances. Kyivstar’s telecom network has almost entered the stabilization period,” the statement said.
On the territory controlled by Ukraine, 99% of the base stations are in working order, and all basic services are available to customers: communication and mobile Internet services, SMS, international voice roaming services, etc., the mobile operator’s press service said.
In addition, Kyivstar stores have restored most services.
It is noted that Kyivstar continues to improve the Home Internet service in Kyiv and a number of other places, and also plans to gradually remove restrictions on mobile Internet speeds in the near future.
“Kyivstar specialists are working on the launch of high-speed mobile Internet in roaming and plan to launch this service for Ukrainian subscribers in Germany, the Czech Republic, Poland and a number of other countries in the near future,” the company said in a statement.
To stabilize the services, the company has engaged all available technical staff, as well as international partners from Sweden, Ireland, the United States, China, Finland and other countries, the press service said.
Earlier it was reported that Kyivstar expects to achieve full stabilization in the provision of services by the end of the week.
After a failure in the early morning hours of December 12 caused by a large-scale cyberattack, Kyivstar began restoring voice services in the evening of December 13, the company’s mobile Internet service started working again in some regions a day later, and the company announced its full restoration in the country on the evening of December 15.
On December 17, Kivestar resumed providing voice services, including roaming, mobile data, Home Internet, virtual private network (VPN) services and started restoring access to M2M (Machine-to-Machine) services for business customers. Kyivstar restored access to SMS services, including international roaming, and M2M services on 18 December.
