Ukraine International Airlines (UIA, Kyiv), taking into account the current military-political situation, extends the suspension of regular and charter flights from/to Ukraine until 23:59 May 31, 2022 Kyiv time, the carrier said in a press release on Tuesday.
Given the difficult situation under martial law, the air carrier draws attention to the possibility of forced delays and feedback complications on the service channels of communication with passengers and counts on understanding.
UIA emphasizes that it stays in touch and will continue to stay in touch with the Ministry of Foreign Affairs of Ukraine, the Ministry of Infrastructure of Ukraine.
All up-to-date information on the future status of flights will, if possible, be provided on the UIA official website.
Currently, passengers of canceled flights can take advantage of the following opportunities (taking into account the technical nuances in the conditions of martial law in Ukraine(sad) tickets reissue of flights that were canceled from February 24 to new dates after the stabilization of the situation; and cancellation of the booking so that the ticket remains active for reissuance to new dates, which can be specified later, during the validity of the ticket (one year from the date of purchase).
Passengers have the opportunity to receive a promo code for the full amount of the ticket, as well as to have a refund of the ticket price, but it is not possible to specify the exact terms of the refund. Passengers who applied for a promo code in March-April 2020 will automatically have their promo code extended for another year after April 15 (respectively, until March-April 2023).
Passengers who would like to receive a refund of the cost of the promo code will be given this opportunity. However, it is not possible to specify the exact refund dates, the airline said.
