The national postal operator Ukrposhta incurred a net loss of UAH 151.8 million in the third quarter of 2025, which is 10.4% more than in the third quarter of 2024, while it was planned to reduce the loss to UAH 56.2 million, according to the quarterly report.
According to the report, Ukrposhta’s revenue in July-September decreased by 6.2% compared to the third quarter of 2024, to UAH 3 billion 18.1 million, which is 18% less than planned, while EBITDA for the reporting period amounted to UAH 100.4 million against UAH 298.6 million in the same period of 2024.
The company emphasized that the main reasons for the deviations are the actual dollar exchange rate in the third quarter of 2025 being lower than the dollar exchange rate set in the state budget for 2025, on the basis of which the planned revenues for 2025 were formed, the loss of markets and company assets due to Russia’s continued aggression, and stagnant domestic demand for services, primarily for parcels and utility payments, due to the unfavorable economic situation.
Other reasons for the deterioration in financial results include delays in the introduction of additional services for customers, the transition of pensioners to the banking system, the further digitization of payments and population decline, as well as the postponement of real estate sales from the third quarter of 2025 to the fourth quarter.
It is noted that in the third quarter of 2025, Ukrposhta accepted 19.6 million domestic and international letters (20.6 million in the third quarter of 2024), 10.2 million parcels (11.3 million), and 20.8 million payments (21.7 million).
According to the report, Ukrposhta currently has 5,100 stationary points serving 11,100 service points and 2,000 mobile points serving 20,100 service points.
The average number of full-time employees in the third quarter of 2025 was 27,100 (30,200 a year earlier), and the average salary was UAH 18,500 (UAH 17,100).
Separately, information was added that a plan of measures to improve the financial situation was developed at the meeting of the supervisory board. In particular, this involves maintaining a delivery quality level of at least 95%, improving the customer experience, further integration with key customers and marketplaces to increase shipment volumes, and launching the first agency parcel delivery points and parcel terminals to improve pedestrian accessibility.
As for payments, the front-end system is being updated and a transition to a new payment system is underway, with revised payment rates to increase revenue. A decision has also been made to sell real estate that is not used in operational activities, and a gradual optimization of personnel is taking place in line with the reduced volume of traditional services (from 28,800 employees in January 2025 to 27,100 employees in September) and a deferred review of salaries for production personnel due to failure to meet financial targets.
Ukrposhta added that it plans to expand the functionality of its new mobile app for customers in the fourth quarter of 2025, where parcels, payments, and other services will now be automatically loaded. Preparations are also underway for winter, including a review of processes and routes, and the purchase of additional lights, power banks, and pallets.
According to the report, the outstanding portion of the EBRD debt amounted to UAH 1 billion 325.9 million at the end of the third quarter, with a maturity date of June 20, 2032.
As reported, in the first half of 2025, Ukrposhta increased its revenue by 5.4% compared to the same period last year, to UAH 6.505 billion, reducing its net loss by 27.2% to UAH 311.8 million.
