Ukrposhta’s revenue in 2024 was 5.7% less than planned, but increased by 11.2% compared to 2023 to UAH 13.65 billion, the company reported in the SMIDA information disclosure system.
Ukrposhta explained the failure to fulfill the revenue plan by the inability to provide full services in the areas where hostilities are taking place and in the temporarily occupied territories. Due to military operations, the company temporarily lost control of about 12% of its post offices, mostly in the occupied areas of Luhansk, Donetsk, Kherson and Zaporizhzhia regions, the statement said.
At the same time, the company reported an increase in revenues in 2024 from the provision of almost all types of services, except for pensions and financial assistance. Last year, the company’s revenues from providing pensions and financial assistance services decreased by UAH 13.3 million due to a higher-than-expected outflow of pensioners, primarily to rural areas, the company said in a statement to SMIDA.
“Ukrposhta was unable to compensate for them by attracting additional pensioners due to the delayed launch of CRM and the new front, the statement said.
Ukrposhta stressed that the company was able to maintain the vast majority of its customer base during the war, as it did not stop its operations and worked in areas of the country where banking institutions were often closed.
Ukrposhta’s revenues from “trade” (excluding cost of goods sold) decreased by UAH 14.6 million, or 2.6%, in 2024 due to “unlaunched catalog trade and optimization of the network in rural areas to reduce the number of postal services (another structural unit of Ukrposhta that directly provides postal, logistics and financial services to the population. It can be stationary or mobile – IF-U).
Revenue from “other postal services” decreased by UAH 2.4 million, or 0.6%. At the same time, a number of key services saw a recovery in business activity and an increase in volumes, which made it possible to ensure revenue growth compared to the same period last year. In particular, revenues from “written correspondence” increased by 10.1% year-on-year to UAH 1.6 billion.
Revenues from the delivery of small packages increased by 25.5% to UAH 1.08 billion. Revenues from “parcels” increased by 10.8% to UAH 2.56 billion due to the recovery of business activity, while revenues from “distribution of periodicals” increased by 37.8% to UAH 272.7 million due to the growth in demand for this service among the population and changes in tariffs.
In 2024, Ukrposhta’s revenues from international mail exchange increased by 45% compared to 2023 to UAH 1.33 billion. In particular, revenues from EMS shipments (an international express mail delivery service provided by the postal administrations of the Universal Postal Union member countries – IF-U) increased by 26.6% to UAH 331.7 million.
Revenue from postal transfers increased by 4.8% to UAH 332.3 million. “Ukrposhta increased payment acceptance by 28.3% to UAH 1.3 billion. The company accepted 91.4 million units of domestic and international shipments, 48.8 million parcels and made 91.7 million payments.
According to the report, other operating income for 2024 amounted to UAH 394.2 million, which is UAH 89.1 million more than in 2023. The main increase was due to the write-off of accounts payable in the amount of UAH 157 million to one postal operator. Other financial income for 2024 amounted to UAH 123.4 million, which is UAH 3.9 million less than in the same period last year, the statement said.
The structure of Ukrposhta, according to the report, includes 5219 stationary points serving 11.1 thousand service points, 2 063 mobile points serving 20 126 service points. In 2024, the average number of full-time employees of Ukrposhta JSC amounted to 31,459, including postal operators – 6,477 people, postmen – 6,658 people. The average salary of a full-time employee of Ukrposhta in 2024 was UAH 16,144.7.
