Amadeus, the supplier of IT solutions for tourism and travel industry, has opened the shared Eastern European center in Kyiv for support Russian-speaking users of the countries where the company is present. “The new center is the largest support center for Amadeus customers in Europe and it is divided into two parts: functional and technical support. The call center handles about 220-250 phone calls a day, not counting written applications,” the company said.
Employees of the center help to resolve the issues of agents regarding selling and booking services that work with the products and solutions of Amadeus.
The Eastern European Amadeus User Support Center is open 14 hours a day from Monday to Saturday.
Аmadeus is one of the leading operators of transactions for global tourism and travel industry. It offers tools for processing transactions and technological solutions for suppliers of travel services and for travel agencies (online and offline).