Ukraine International Airlines (UIA) in connection with information on coronavirus spread offers passengers who have flights to Italy and a number of other countries in March-April 2020 to change the departure date for free, the company’s press service has said.
“To date, there are no any prohibitions on the termination of air traffic with Italy received from international or national competent authorities. In this regard, UIA continues to fly to Italian cities, namely, to Rome, Milan and Venice according to the plan. The airline understands that some passengers who planned their trips to/from Italy in March and April may be concerned about this situation. Thus, UIA offers the opportunity to change the departure date free of charge within the tickets’ validity (if there are free seats in the initial booking class),” reads the statement.
The offer concerns flights from Ukraine to Italy, Germany and Switzerland; from Italy to India, Turkey and Egypt; from Italy, Austria, Spain, France, Germany and Switzerland to Israel and applies to the transit flights through Ukraine to Italy.
All additional services are automatically transferred to the next flight. Tickets are returned in accordance with the rules of the applicable fare.
“Now we are receiving single requests for changing the departure date, there are no mass refusals of passengers to fly to Italian cities, flight loading remains high. Many airlines reduce or even cancel flights to Italy. We understand how important it is to maintain air traffic between countries and economies in this situation. For our part, to make sure the safety of the flights of our passengers and crews, we take all possible measures and follow the appeal issued in the IATA press release, namely do our job consistently and professionally, without panic,” Yevhenia Satska, UIA Communications Director, said.