Kyivstar, Ukraine’s largest telecommunications operator, reported difficulties with voice communication and the use of its mobile app in a number of cities in western and southern Ukraine on Wednesday morning.
“Dear subscribers, we are aware that there are currently difficulties with voice communication and the mobile application in a number of cities in western and southern Ukraine. The company’s specialists are working to restore services. We are doing our best to fix the technical issues as soon as possible. We apologize for any inconvenience,” the company said in a post on Facebook.
Users write in the comments under the post that there is no connection in Lviv, and it is lost in Rivne and Mykolaiv, Kirovohrad and Sumy regions. At the same time, everything is working in Ternopil and Vinnytsia. A number of users also reported problems with “home internet” in Dnipro.
Earlier, Kyivstar restored high-speed mobile Internet in the Kyiv and Kharkiv subways. The company said that it plans to achieve full stabilization in the provision of services by the end of the week.
After a disruption in the early morning hours of December 12 caused by a large-scale cyberattack, Kyivstar began restoring voice services in the evening of December 13, and within a day mobile internet was back online in some regions, with the company announcing its full restoration across the country on the evening of December 15.
On December 17, Kivestar resumed providing voice services, including roaming, mobile data, Home Internet, virtual private network (VPN) services and started restoring access to M2M (Machine-to-Machine) services for business customers. Kyivstar restored access to SMS services, including international roaming, and M2M services on 18 December.
