Ukraine International Airlines (UIA) plans to start the usual mode of dialog with passengers in one month, UIA President Yevhen Dykhne has said in an interview with Interfax-Ukraine.
“I won’t tell you the exact number how many passenger requests have been handled right now. Since the termination of flights, we have about 27,000 requests pending response. And almost the same number arrived at UIA client communication platforms in the early days of this period,” he said.
According to Dykhne, the additional difficulty with handling passenger requests is that UIA is forced to quit the usual work through call centers under quarantine conditions.
“Most often, call centers are built on open space technology and work in them does not comply with quarantine conditions. Therefore, our own call center and the external call centers that serviced us were closed. We switched to e-mailing and messaging with passengers,” the president of UIA said.
A total of up to 150 people in the airline is involved in e-mailing and messaging with passengers. In one working day, this number ranges from 60 to 110, as such employees work remotely, while in the call center up to 600 employees of the airline worked simultaneously at the peak hours.
“Today, we handle up to 2,000 requests a day, but it’s still 90% less than it is being received. I think that we will need another month of work in order to get into the usual dialogue with passengers, not all-hands work, because mailing and messaging, of course, is a longer process than voice calls,” he said.
Another three planes from China with special means for fighting coronavirus have arrived to Ukraine, as was reported at the regular meeting chaired by President of Ukraine Volodymyr Zelensky on Thursday.
“Delivered medical supplies will be distributed not only to the supporting hospitals, but will also be delivered to the large retail chains,” the press service of the head of state said.
At the meeting, it was also decided to monitor the existence of the masks in the pharmacy chains. “If there is no basic protective equipment on sale, administrative response measures will be taken,” reads the report.
Official rates of banking metals from national bank as of April 10
One troy ounce=31.10 grams
National bank of Ukraine’s official rates as of 10/04/20
Source: National Bank of Ukraine
On April 8, the farms that are part of KSG Agro agricultural holding launched the 2020 spring sowing campaign intend to plant 7,200 hectares of sunflower, some 2,200 hectares of corn and some 548 hectares of sorghum.
According to a Thursday press release of the agricultural holding, the sowing campaign that started on the holding’s farms is a routine, in accordance with the planned schedule. All agricultural enterprises are provided with fertilizers, crop protection products and seed in sufficient quantities.
The agricultural holding said that all necessary measures are being taken to prevent coronavirus disease (COVID-19) spread.
“This is primarily daily temperature screening of the employees and providing them with personal protective equipment (masks, gloves, disinfectants). Disinfectants are placed near all workplaces,” KSG Agro said.
Biosphere Corporation has postponed the launch of the diaper production line with Italian equipment for a month, but plans to start the mass production of diapers in May, the corporation’s press service has told Interfax-Ukraine.
“Despite the quarantine and the impossibility of the Italians to visit our factory in Dnipro, our specialists remotely learned how to assemble, understood the process and assembled the equipment within a month. It will be launched a few weeks later than planned, but we are already preparing to launch it,” the press service said.
The corporation invested in Italian equipment for that line, the installation of which was postponed due to quarantine in Italy.
The Biosphere Corporation has been operating in Ukraine for over 20 years. Its products are presented in about 20 markets of Europe and Asia. The product portfolio includes more than 2,000 items.
