“Nova Poshta,” Ukraine’s leading express delivery service, has invested over 1 billion UAH in security since the start of Russia’s full-scale invasion, an investment that has helped save 951 lives, according to the company’s CEO, Yevhen Tafiychuk.
“War has long since become the norm. That’s why we aren’t waiting; we’re investing in security now,” he said at the NOVA Summit, which took place in Kyiv this week, according to a correspondent for Interfax-Ukraine.
According to data provided by Tafiychuk, since the start of the full-scale invasion, there have been 72,620 air raid alerts; 12 logistics hubs and 28 company branches have been destroyed, and another 16 hubs and 152 branches have been damaged.
For safety reasons, Nova Poshta has built 1,244 protective structures of various types at its facilities to ensure the safety of employees and customers, including 779 metal shelters, 438 reinforced concrete shelters, and 27 underground shelters.
“The strategy is very simple—we need to ensure continuous movement, because if you’re moving, it’s very difficult to hit you. To achieve this, we design our logistics so that a package is practically never stationary,” the CEO noted.
According to him, to ensure customer safety, the company constantly monitors the situation at its facilities with the help of an AI (artificial intelligence) agent.
“We know where and how many customers are currently in our service areas. And if this number exceeds our standards, we intervene immediately: we immediately reinforce our operational team, strategically develop the region, install parcel lockers, and open mobile branches,” explained Tafiychuk.
He added that in the event of damage or strikes, there is a “Plan B” for the rapid deployment of a mobile branch, which ensures service stability. He clarified that currently, Nova Poshta has 43 mobile branches and 16 backup locations in the frontline zone for branches, and a mobile depot can be organized within eight days.
In addition, the executive added, the company has five backup depots in Dnipro, Poltava, Kharkiv, Kyiv, and Odesa.
Tafiychuk also emphasized that security begins with threat detection, which is why Nova Poshta has established a control center that operates around the clock and continuously monitors the situation both in the air and on the ground.
“Through our system of acoustic vibration sensors, we are aware of absolutely everything happening in the air. We know how many drones and missiles there are, where they’re coming from, and where they’re heading. If we know, we can respond. And that’s what we do through our alert and response system,” the CEO said.
According to him, this is a three-tiered system. The first tier is visual, via monitors. The second is auditory: “Nova Poshta” has more than 350 sound systems that help inform employees and customers promptly and quickly. The third layer is informational: more than 70 Telegram channels and over 100 groups on Signal, so every division, branch, and terminal has its own channel where it receives security updates specific to its unit.
“It’s important to be confident that security protocols are actually being followed and can be followed. Our AI agent helps us with this; after every incident, it analyzes the situation, identifies who failed to comply, and we are constantly making changes and improving,“ noted Tafiychuk.
”Nova Poshta” currently has 51,500 service points in Ukraine, including 15,900 branches and 36,500 parcel terminals. In 2025, the company increased its revenue by 21% compared to 2024—to more than 54 billion UAH—and its profit amounted to 2.6 billion UAH, compared to 2.5 billion UAH the previous year. The number of parcels and shipments delivered in 2025 grew by 7.4%—from 486 million to 522 million, including international shipments—by 52.6%, from 19 million to 29 million.
