In 2020, the State Service of Ukraine for Food Safety and Consumer Protection received more than 20,900 proposals, appeals, complaints and statements from consumers.
“The largest number (41.5%) of consumers complained about the quality of non-food products. Also, a large number of complaints (29.5%) related to the quality of housing and communal services. 5.1% of consumers were dissatisfied with the quality of food products,” the message says.
As reported, in 2020, the State Service of Ukraine for Food Safety and Consumer Protection checked the safety of goods, the provision of services (works) in the amount of more than UAH 72.8 million, the purchase and use by the population of low-quality food, non-food goods and services (works) in the amount of more than UAH 35.6 million (48.9%). Consumers were returned UAH 10.2 million for low-quality goods and services.
“Everyone has a right to receive high-quality and safe goods and services,” head of the State Consumer Service Vladyslava Mahaletska says. “We are already working on simplifying the procedure of consumers’ rights protection. This is, first of all, about effective communication in digital,” the department said.
