Starting October 1, 2026, Euroins Ukraine Insurance Company will begin independently serving customers under health insurance policies, while the assistance company Ensuria will act exclusively as a technology and medical partner.
According to the insurer’s website, the companies are transitioning to a new format of cooperation in the field of medical assistance. Preparations for these changes are already underway.
From now on, “Euroins Ukraine” will fully control the quality of customer service by interacting directly with policyholders. The insurer will take over the operations of the contact center (calls and chats), the processing of inquiries, the organization of assistance, and the reimbursement of expenses exceeding established limits.
At the same time, “Euroins Ukraine” will continue to use the Ensuria platform. For its part, the partner will focus on developing digital solutions (a mobile app), providing telemedicine services, and expanding the medical network. Ensuria will also handle direct payments to medical facilities and process claims within the established limits.
“We want to keep service, the organization of care, and the customer experience in our own hands—this is our responsibility to the customer,” notes Myroslav Boichyn, Chairman of the Board of Euroins Ukraine Insurance Company. “At the same time, we rely on the reliable technologies and medical services of our partner, Ensuria.”
The announcement emphasizes that the transition to the new format will not cause any inconvenience for clients or partners. All existing contracts remain in effect; there is no need to renew them.
Euroins Ukraine Insurance Company is a general insurance company. It has been operating in the Ukrainian market since 1992. It is part of the Bulgarian insurance group Euroins, one of the largest independent insurance groups in Central, Eastern, and Southeastern Europe.
Ensuria is a Ukrainian-Estonian insurtech company that specializes in health and travel insurance and has its own medical infrastructure, including a telemedicine service and its own medical clinic.
On August 17, the “Delta-Lotsman” branch of the state-owned enterprise “Ukrainian Sea Ports Authority” canceled a tender for voluntary health insurance services.
According to the Prozorro electronic government procurement system, the reason for this decision was that there was no longer a need to procure goods, works, or services.
As previously reported, the tender was announced on June 25, with an estimated value of 8.360 million UAH.
The following companies participated in the tender: Guardian Insurance Company with a bid of 4.275 million UAH, TAS Insurance Group with a bid of 7.363 million UAH, and Ultra Alliance with a bid of 8.251 million UAH.
State Enterprise “Delta-Lotzman” was established by order of the Ministry of Transport of Ukraine in 1998 with the aim of improving conditions for ensuring maritime safety, protecting human life at sea and the environment in Ukraine’s territorial waters in accordance with the requirements of international agreements and conventions.
On June 25, the “Delta-Lotzman” branch of the state-owned enterprise “Ukrainian Sea Ports Authority” announced a tender for voluntary health insurance services.
According to the Prozorro electronic government procurement system, the estimated cost is 8.360 million UAH.
Documents for participation in the tender will be accepted until July 10.
The state-owned enterprise “Delta-Lotzman” was established by order of the Ministry of Transport of Ukraine in 1998 with the aim of improving conditions for ensuring the safety of navigation, protecting human life at sea and the environment, in Ukraine’s territorial waters in accordance with the requirements of international agreements and conventions, as well as to streamline the structure of maritime pilotage services in the northwest.
Sens Bank JSC is conducting a tender for voluntary employee health insurance. According to the Prozorro electronic public procurement system, the estimated cost of the services is 44.893 million UAH.
The deadline for submitting bids is June 4.
As previously reported, on April 24, 2026, Sens Bank JSC canceled a tender for voluntary health insurance for 3,800 employees. The reason for this decision was the inability to rectify identified violations of public procurement legislation.
As reported, the expected cost of the service was 44.893 million UAH, and the lowest bid submitted by tender participant SK “Persha” was 33.809 million UAH.
Other insurance companies participating in the tender included Transmagistral with a bid of 33.810 million UAH, Arsenal Insurance – 34.006 million UAH, VUSO – 36.020 million UAH, Universalna – 41.336 million UAH, “Kraina” – 41.649 million UAH, and SG ‘TAS’ – 44.311 million UAH.
As reported, the winner of a similar tender in 2024 was IC “Arsenal Insurance”.
VUSO Insurance Company has changed its approach to health insurance by launching the eDoctor service with a mobile application, artificial intelligence, the ability to get a consultation, order medicines and receive notifications in just a few minutes.
“Nowadays, when every minute is worth its weight in gold, people are increasingly striving to get high-quality medical care simply and quickly, without long queues and unnecessary worries. This is what prompted VUSO to change its approach to health insurance – to make it not only reliable but also as convenient as possible for everyone,” says Oksana Arbuzova, Director of the VUSO Medical Service Organization Department.
According to her, the eDoctor service is built on the principle of self-service. AI takes over some of the routine work previously performed by operators. As a result, the client receives a continuous service: online consultation, registration of results, ordering medicines – all within a few minutes.
At the same time, the service has a hybrid model. A simple request is processed automatically by the bot. If the case is complicated, a medical specialist is involved. The client chooses whether he wants to do it quickly and independently or needs live communication. It’s a balance between technology and care.
According to Arbuzova, the service has already seen clear improvements. First, the number of calls has decreased, which has relieved operators. Secondly, the time from requesting to receiving assistance has been reduced from more than two hours to 3-8 minutes. And thirdly, resources have been optimized: less manual work means more time for complex cases.
“This approach did not go unnoticed: in 2025, VUSO received the Ukrainian CX Excellence (UCXE) award, a prestigious award that annually recognizes the best customer experience cases in Ukraine,” emphasized the department director.
She also said that the company is moving towards creating a digital ecosystem where each request is automatically routed to the right channel. Routine tasks are assigned to bots and robots, and complex ones to operators. More automation, more integrations, and most importantly, even closer contact with customers through their feedback are planned.
VUSO is a Ukrainian insurance company that is one of the four market leaders. The company is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the Kyiv Chamber of Commerce and Industry, the National Association of Insurers of Ukraine, and the Nuclear Insurance Pool of Ukraine.
The National Bank of Ukraine (NBU) on May 23 announced a tender for voluntary medical insurance of employees with an expected cost of UAH 18.709m for the purchase of the service, according to the Prozorro e-procurement system.
Applications for participation are accepted until 12.00 on May 31.
Tender security 561,275 thousand UAH.
As reported, the winner of a similar tender for VHI announced by “Ukrnafta” on May 25, 2023 with the expected cost of procurement of services of 12.048 million UAH was SG “TAS” with a proposal of 10.819 million UAH, in connection with which July 7 with it was concluded a contract for VHI.
