In January-May this year, Ukraine International Airlines (UIA) processed 68,000 requests for refunds to passengers of flights canceled due to the coronavirus (COVID-19) pandemic, having made refunds totaling about $20 million.
According to the UIA press service on Thursday, in March-May the airline reviewed and processed 39,000 requests, providing refunds in the amount of more than $9 million.
According to the company, from April 2020 to June 2021, UIA paid back more than $41 million to passengers.
“The airline once again emphasizes its readiness for a dialogue and sincerely hopes for the understanding of the situation on the part of passengers. UIA’s communication departments are doing everything possible to process every request as soon as possible,” the report said.
In February 2021, Ukraine International Airlines (UIA) considered about 15,000 passenger requests for refunds for canceled flights in connection with COVID-19 and issued a refund in the amount of $2.5 million, the press service of the company said on Wednesday.
It is noted that in just 11 months during the pandemic from April 2020 to February 2021 inclusively, UIA returned more than $29 million to passengers.
In addition, the airline reminds that passengers of canceled flights also have options to choose from: free ticket reissuance; a promotional code for the amount of the cost of an unused ticket, valid for two years from the date of its issue.
“UIA once again emphasizes its readiness for dialogue with its passengers and sincerely hopes for understanding. The airline is doing everything possible to process every request as soon as possible,” the message says.
Passengers carried in Jan-Sept of 2020, in MLN.
SkyUp (Kyiv) airline in August 2020 carried 211,900 passengers, of which 166,800 by charter flight and 45,000 by regular flights.
The press service of the airline reported on Friday that in total, in August, 1,231 flights were performed under the domestic and international flight programs (926 charter flights and 305 regular flights). At the same time, 91.5% of flights were serviced in line with the schedule.
Some 214 domestic flights for the specified period were carried out. They were used by 31,100 passengers. The most popular destinations were: Odesa-Kyiv-Odesa, Zaporizhia-Kyiv-Zaporizhia and Odesa-Kharkiv.
In addition, SkyUp transported about 7 tonnes of cargo in August. All cargo was carried out by passenger flights in the baggage compartments.
As of the middle of August, Ukraine International Airlines (UIA) transported 113,345 passengers and 390,185 tonnes of cargo since the resumption of flights in the middle of June.
“Starting from mid-June until mid-August, we carried out around 1,238 regular and charter flights, of which 86% departed on schedule,” UIA President Yevhen Dykhne said on Facebook.
He also recalled that in the first half of the year the UIA transported around 1 million passengers, while last year this index reached almost 4 million.
“This means that aviation in fact has to start from zero, and the interest and persistence of employees alone are worthy of attention,” Dykhne said.
He also said that the airline has a range of plans for autumn, adding that he expects the company’s results would only grow.
As reported, earlier the UIA reduced its August flight schedule due to the extension of a ban on entering the Schengen zone for Ukrainian citizens by the EU.
Transport companies of Ukraine carried 1.21 billion passengers in January-June 2020, which is 43.4% less than in the same period in 2019, the State Statistics Service has reported.
According to its report, the passenger turnover of transport companies for the reporting period amounted to 22.9 billion passenger-kilometers, which is 58.9% less than in the same period last year.
According to the State Statistics Service, 32.1 million passengers used rail transport in January-June (including city train services), which is 58.9% less than in January-June a year earlier, and 513.8 million passengers were transported by road (43.4% less).
Air transport reduced passenger traffic by 67%, to 2 million people.
In addition, according to the State Statistics Service, in the first half of the year, trams were used by 200.9 million passengers (a decrease of 35.8%), metro some 176.6 million (a decrease of 50.3%), trolleybuses 285.1 million people (a decrease of 40.3%).
Passenger transportation by water transport decreased by 93.2% and amounted to about 10,000 people.
According to the State Statistics Service, the figures are given without taking into account the temporarily occupied territory of Crimea, Sevastopol and part of the temporarily occupied area of Donetsk and Luhansk regions.
