If you are responsible for developing customer experience, service, marketing, or brand development, mark these dates in your calendar:
June 5-6 – Online conference on customer experience (CX case pitching)
June 20 – Customer Experience Oscars in Ukraine – Ukrainian CX Excellence’2025 awards ceremony
These events are worth attending if you:
are looking for ways to improve online and offline customer service
want to understand your customers’ behavior and become a Lovemark for them
are implementing digital tools and AI to develop your customer base
are working on service design and growth through customer service
want to make your company’s contact center a point of trust and profit
understand that your employees’ experience = stronger customer service.
What to expect:
June 5–6 – an online conference consisting of the latest practical cases on customer service
2 days, 13 nominations, 60+ purely practical cases from companies that have already implemented modern CX solutions. Strategies, implementation methods, failures and lessons learned, performance indicators. Among the nominated companies are WOG, Comfy, UKRSIBBANK, Nova Poshta, MHP, Oschadbank, Dnipro-M, OLX, Pizza Day, BAO Group, UKLON, and dozens of others.
June 20 – Award ceremony for the winners of the All-Ukrainian Customer Experience Award (UCXE’2025)
Awards for the best cases of the year in key categories: online and offline customer experience, best service in contact centers, best cases in service design, inclusivity, personalized experience, customer experience in B2B, employee experience, and more.
What will you get?
Access to current experiences and trends
You will get ideas on how to scale what already works
You will return with solutions that can be implemented immediately
Networking with customer experience industry professionals
An inspiring impetus for transformation in your team
See how it was last year:
Photo report: View here
The All-Ukrainian Customer Experience Award 2025 is organized by KA Group with the support of general partners Nova Poshta, Oschadbank, and 4Service
Contact your personal manager to order tickets or corporate special offers: +38063 311 58 41, info@kagroup.ua
Don’t miss the chance to invest in your company’s customer experience and the growth of your team, which needs new knowledge and inspiration from powerful examples!
Revenues from excise tax on manufactured and imported goods in January-May 2025 reached UAH 69.7 billion, compared to UAH 46.9 billion in the same period last year, according to Ruslan Kravchenko, head of the State Tax Service (STS).
“In five months, the budget has already received UAH 11.3 billion (+19.3%) more than planned. In May 2025, UAH 15.3 billion in excise tax was received,” he said.
Kravchenko explained that the overperformance was due to an increase in imports of excisable goods, in particular tobacco products.
“Systematic control over the circulation of excisable goods is also yielding noticeable results,” added the head of the State Tax Service.
The Kametstal plant, part of the Metinvest mining and metallurgical group (Kamensk, Dnipropetrovsk region), has officially commissioned a complex of four Dalgakiran gas piston units with a total capacity of 10 MW.
According to the company’s press release on Tuesday, energy efficiency, energy independence, and energy security are the three key priorities of the major investment project implemented at Kametstal.
It is specified that the new power plant is a complex of four Dalgakiran gas piston units with a total capacity of 10 MW, equipped with internal combustion engines, the primary fuel for which is natural gas, and the end product is electricity. The average consumption for the production of one megawatt of own electricity is about 250 cubic meters of natural gas.
As part of the project, in addition to containers for generating units, step-up transformers and a distribution substation with Schneider Electric equipment were installed on the site. Additional electrical communications have been installed. The company has also carried out a retrofit, replacing five oil circuit breakers with vacuum circuit breakers at key connection points. Frequency converters have been installed on the main consumer equipment, which, if necessary, ensure the safe transfer of this equipment to power supply from generators.
It is also reported that on April 15, the first gas piston power plant was launched, after which, as part of the commissioning program, the mode of single and simultaneous operation of generators in all possible combinations was tested, their synchronization with external power grids was checked, and operating modes with consumers and stable connection to the grid were tested, avoiding sharp voltage fluctuations.
Kametstal is part of the Metinvest Group.
TwinSocks (Kovel, Volyn region), a distributor and manufacturer of hosiery products, plans to create an industrial park (IP) for the processing of industrial hemp, according to Dmytro Kysilevsky, deputy chairman of the parliamentary committee on economic development.
“TwinSocks has announced its intention to create an industrial park specializing in the processing of technical hemp,” he wrote in a news digest about industrial parks for May on Facebook on Monday.
In turn, the Volyn Regional State Administration reported on Facebook that last Thursday, during a discussion of the prospects for industrial parks in Volyn, Bogdan Konopatsky, managing director of TwinSocks LLC, announced plans to create such a park.
“TwinSocks, a family business with 25 years of experience in Volyn and Rivne regions, is preparing to take a new step – to develop an eco-industrial park focused on the processing of technical hemp,” the statement said.
The Volyn Regional State Administration notes that industrial hemp, which is legally permitted to be grown in Ukraine, could become the basis for a new processing industry: from cultivation to a complete production cycle and the creation of textiles.
“Why is this profitable? The government receives tax revenues, and businesses receive incentives and a platform for scaling up,” Konopatsky said in the statement.
The Regional State Administration also reports that the idea of creating an eco-industrial park has been supported by entrepreneurs and representatives of the Chamber of Commerce and Industry, in particular, Vitaliy Kyrychuk from the CCI noted that the processing of technical crops is one of the most promising areas, and Volyn may well become a pilot region in this direction.
The hosiery manufacturer TM “TwinSocks” has been operating in Ukraine since 2004. Its product range includes men’s, women’s, and children’s socks and tights. The company has brand stores in Lutsk, Kovel, and Rivne.
As reported, in May this year, a technical hemp processing plant began operating in the Ma’Rizhany industrial park (Zhytomyr region).
Kysilevsky also announced, in particular, the approval by the Zhmerynka City Council (Vinnytsia region) of the concept of the Bril Park industrial park near the village of Brailiv.
According to the city council’s website, the park will focus on agro-processing, food industry, fruit and vegetable processing, energy generation (electricity, heat, cooling), logistics, and construction materials production.
The park will also be open to companies that have been forced to relocate from frontline areas due to the war.
Albania is considering importing beef, lamb, and processed products from Ukraine, and also wants to increase exports of root vegetables to the Ukrainian market, according to the Ministry of Agrarian Policy and Food following a meeting between its head, Vitaliy Koval, and the Ambassador of the Republic of Albania to Ukraine, Ernal Fil.
The minister noted that in 2025, Ukraine shifted its state policy towards livestock farming and began to increase the production of cattle, red meat, and processed products, which attracted the interest of Albania, where demand for meat products has grown due to an increase in tourism.
“Albania is interested in importing meat (beef and lamb) and processed products from Ukraine. At the same time, they want to increase the supply of root vegetables to the Ukrainian market, especially in February-May, when we have less of our own. To do this, certain trade procedures between the countries need to be simplified,” Koval said.
The parties agreed at the ministerial level to discuss steps to strengthen cooperation in the agricultural sector at the embassies.
The head of the Ministry of Agrarian Policy emphasized that, in addition to cooperation in the agricultural sector, Ukraine and Albania have many points of contact. In particular, the agricultural sector accounts for a significant share of GDP in both countries and provides employment for a large number of people.
To intensify cooperation, Koval proposed holding the inaugural meeting of the Ukrainian-Albanian Joint Commission this year.
Alexander Buryak and Sergey Buryak have announced their intention to acquire 49,995 thousand shares, or 24.995% of the shares of Brokbusiness-Zhizn JSC (Kyiv), which specializes in providing insurance agent and broker services.
According to the OpenDataBot website, Brokbusiness-Zhizn was registered on November 15, 2007. The main shareholder is SK BBS Insurance, which owns 99.9% of the shares. The authorized capital is UAH 20 million.
In addition, Alexander Buryak announced his intention to acquire 23.125% of the shares of PJSC “Closed Undiversified Venture Corporate Investment Fund ”Brockbusiness.”
According to the OpenDataBot website, the fund was established in 2008. Its shareholders are IC “BBS Insurance” (24.454%), LLC ‘Parasol’ (7.954%), and LLC “Financial Company ”BLK” (20.469%).
The authorized capital is 84.3 million hryvnia.
