We would like to inform you about the status of Kyivstar network as of December 17, 2023. Voice communication services, including roaming, mobile data transfer, and Home Internet service are available to customers. The company has also restored virtual private network (VPN) services and started restoring access to M2M services for business customers. The company plans to launch SMS as soon as possible. The services are being restored gradually, in compliance with all security requirements. The company will inform about 100% service availability upon completion of all stabilization measures. In some localities, particularly in Kyiv, there are still local difficulties with the availability of Home Internet. The company has engaged all available staff, including those from other regions and oblasts, to restore the service as soon as possible. Also, for the period of stabilization measures, the mobile data service may operate at a reduced speed.
We remind you that if your SIM card is not registered in the network, you need to restart your phone or turn on and off the airplane mode. In addition, selecting the Kyivstar network in the phone settings helps. At the same time, the company informs that bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company.
On December 15, the company’s specialists turned on access to mobile Internet on the entire territory controlled by Ukraine. The service is available in all communication standards, including 4G. The service may be available at a reduced speed, but as the network stabilizes, its quality will improve. Over the past day, international roaming services have also been restored. Earlier, voice and fixed-line Internet services were restored. More than 95% of mobile base stations in the government-controlled territory are in good working order. The company will announce 100% availability of its services upon completion of all stabilization measures. The company is currently working on launching SMS services and restoring access to the My Kyivstar system. In some localities there may still be short-term communication difficulties, but the company’s specialists are working to resolve them promptly. If your SIM card is not registered in the network, you need to restart the phone or turn on and off the airplane mode. Selecting Kyivstar network in the phone settings also helps. At the same time, the company informs that bonuses and compensations will be credited to subscribers who could not use communication services due to the hacker attack only after the network is fully stabilized and all services are launched. Please wait for official information from the company. Thank you for your understanding and support
Ukraine’s largest mobile operator Kyivstar has partially restored fixed-line services after a large-scale failure at 20:00 on Tuesday, the company promised to complete the restoration of other services during the day on December 13.
“As of 20:00 on December 12, the work of fixed-line services has been partially restored. Now the company’s specialists are working on the restoration of other services and are doing their best to finally complete this work during December 13, 2023. Restoration of services may occur gradually, about which we will inform additionally”, – stated in the message of the press service of “Kyivstar”.
The attack on the company on Tuesday in Kyivstar called “the largest hacker attack in the history of the global telecom market”. They also assured that the company’s specialists started resuming services without delay.
“Kyivstar” expressed gratitude to law enforcement agencies, state services, Security Service of Ukraine for the immediate response and professional assistance in solving the unprecedented situation.
Also, on behalf of the entire Kyivstar team thanked for the understanding and support of subscribers, colleagues in the telecom market, and corporate customers.
The company assured that after the stabilization of the network operation all subscribers and corporate clients, for whom Kyivstar services were unavailable as a result of the hacker attack, will receive compensation.
Kyivstar specialists and our partners have done everything possible to restore the network from the consequences of an unprecedented cyberattack for the global telecom.
As of 18.00 on 13.12.2023, our specialists have started to restore voice communication throughout Ukraine. The restoration of services will be gradual, so short-term difficulties are still possible until the end of the day. In this case, we recommend that subscribers restart their phones and disable the VoLTE service in the phone settings.
Currently, the company’s specialists are working to restore data and SMS services and we hope that they will also be restored within a day.
After the network is fully restored and stabilized, Kyivstar will start preparing and providing compensation to all subscribers and corporate clients who could not use the company’s services due to the hacker attack.
Dear friends, we are incredibly grateful for your support! We continue to work 24/7 to keep Ukraine connected
Kyivstar has urged to trust only official information as fraudsters have become more active in Internet messengers, the company’s press service reports. “Currently, fraudsters have become more active in various messengers, so we ask you to trust only official information,” the company said in a Facebook post.
It is reported that news about compensation and the timing of the network upgrade will come exclusively from the company’s official pages.
“Kyivstar urged users not to share phone numbers and personal data with suspicious people. “They may turn out to be fraudsters,” the press service said.
Earlier it was reported that the largest Ukrainian mobile operator Kyivstar partially restored the operation of fixed-line services after a large-scale failure at 20:00 on Tuesday, and the company promised to complete the restoration of other services during the day on December 13.
Kyivstar and the Come Back Alive Foundation are raising UAH 175 million as part of the We Live Here project to provide transport and equipment for 146 engineering and demining groups of the Armed Forces Support Forces. SOVA jewelry house joined the initiative by creating silver pendants inspired by the motifs of a historic Ukrainian hut. All the proceeds from the sale of the limited edition jewelry will be used to help sappers in demining.
“Kyivstar is grateful to all its partners and those who care, thanks to whom UAH 154 million have been accumulated for the demining project “We Live Here” to provide 128 demining teams. Together with the SOVA jewelry house, we are launching a special piece of jewelry – a silver house, with all proceeds going to the project. By buying a piece of jewelry, you bring someone’s return home closer, because many people dream of returning to a safe home where there are no more mines,” says Hanna Zakharash, Kyivstar’s Corporate Communications Director.
SOVA Jewelry House joined the “We Live Here” project by Kyivstar and the Come Back Alive Foundation back in June and donated funds to equip two demining teams to clear the de-occupied territories. The mobile operator’s contribution to the project has now reached more than UAH 55 million.
“We joined the “We Live Here” project by Come Back Alive and Kyivstar because we share a common crucial goal – demining the country. It is symbolic that we are presenting the project with the houses on the eve of the Christmas holidays, when everyone makes wishes. We hope that this decoration will become special for Ukrainians and will always remind them of home, wherever they are,” said Anna Koval, SOVA’s Marketing and Sales Director.
All the houses of the limited edition jewelry are different, but they are united by the light from the windows, which is associated with coziness, home, and warmth. To create this effect, the jewelers made the windows of fancy enamel that glows in the dark. Each piece of jewelry combines the area code of your region with a unique number.
The “House” pendant is available in stores or on the SOVA jewelry house website at a price of 1690 UAH. The shades of the jewelry’s laces may vary.
“We live here” is a joint initiative of the telecom operator and the Come Back Alive Foundation for competent assistance to the army with the partnership support of 1+1 media group. 100% of the funds raised will be used to purchase gear, equipment and vehicles for 146 engineer and sapper groups of the Armed Forces of Ukraine. The modern equipment will help protect the lives of the defenders engaged in demining and speed up the liberation of Ukraine’s territory and its waters from the dangerous legacy of war and occupation.
The project started in May 2023 and will continue until the target amount of UAH 175 million is reached. Anyone who cares can make a contribution and send a donation on the project website.
About Kyivstar
Kyivstar is Ukraine’s largest electronic communications operator, serving more than 24 million mobile subscribers and more than 1 million Home Internet subscribers as of September 2023. The company provides services using a wide range of mobile and fixed technologies, including 4G, Big Data, Cloud solutions, cybersecurity services, digital TV, etc. Kyivstar helps subscribers, society and the country to overcome the challenges of wartime. Since the beginning of the full-scale war, the company has allocated more than UAH 1.4 billion in aid to meet the humanitarian needs of the Armed Forces, society and subscribers. Kyivstar’s sole shareholder is the international VEON Group. The Group’s shares are listed on NASDAQ (New York) and Euronext (Amsterdam). Kyivstar has been operating in Ukraine for 25 years and is recognized as the largest taxpayer in the telecom market, the best employer and a socially responsible company.
