The National Bank of Ukraine (NBU) on August 11 announced its intention to conclude a contract with IC “VUSO” (Kiev) for medical insurance of employees, according to the electronic procurement system Prozorro. At the expected cost of purchasing the service of UAH 106.912 mln, the company’s price offer amounted to UAH 100.392 mln.
The tender was also attended by IC “Kraina” – UAH 98.896 mln. The offer of which was rejected because the participant of the procurement procedure indicated in the tender offer unreliable information, which is essential for determining the results of open bidding, which was revealed by the customer.
In addition, the participants of the tender were IC Universalna – UAH 100.450 mln, INGO – UAH 100.480 mln.
As reported, the winner of the tender for VHI of NBU employees in 2023 and 2024 was IC “Universalna”, in 2020 – IC “Kraina”.
IC “VUSO” was founded in 2001. It is a member of MTSBU and NASU, a participant of the agreement on direct settlement of losses and a member of the Nuclear Insurance Pool.
As it was informed, JSC “Oschadbank” on July 29, 2025 announced its intention to conclude with IC “VUSO” the contract of voluntary medical insurance of employees. The offer of the company, the only participant of the tender amounted to UAH 134,285 mln against UAH 134,3 mln expected cost.
On July 29, Oschadbank announced its intention to conclude a voluntary medical insurance agreement with VUSO (Kyiv).
According to the Prozorro electronic public procurement system, the bid of the sole tender participant, VUSO, amounted to UAH 134.285 million, compared to the expected cost of services under the tender terms of UAH 134.3 million.
As reported, the winner of a similar tender a year ago was also SK “VUSO” with a bid of UAH 114.2 million against the expected cost of UAH 114.8 million.
SK VUSO was founded in 2001. It is a member of the MTIBU and NASU, a participant in the agreement on direct settlement of losses, and a member of the Nuclear Insurance Pool.
VUSO Insurance Company has changed its approach to health insurance by launching the eDoctor service with a mobile application, artificial intelligence, the ability to get a consultation, order medicines and receive notifications in just a few minutes.
“Nowadays, when every minute is worth its weight in gold, people are increasingly striving to get high-quality medical care simply and quickly, without long queues and unnecessary worries. This is what prompted VUSO to change its approach to health insurance – to make it not only reliable but also as convenient as possible for everyone,” says Oksana Arbuzova, Director of the VUSO Medical Service Organization Department.
According to her, the eDoctor service is built on the principle of self-service. AI takes over some of the routine work previously performed by operators. As a result, the client receives a continuous service: online consultation, registration of results, ordering medicines – all within a few minutes.
At the same time, the service has a hybrid model. A simple request is processed automatically by the bot. If the case is complicated, a medical specialist is involved. The client chooses whether he wants to do it quickly and independently or needs live communication. It’s a balance between technology and care.
According to Arbuzova, the service has already seen clear improvements. First, the number of calls has decreased, which has relieved operators. Secondly, the time from requesting to receiving assistance has been reduced from more than two hours to 3-8 minutes. And thirdly, resources have been optimized: less manual work means more time for complex cases.
“This approach did not go unnoticed: in 2025, VUSO received the Ukrainian CX Excellence (UCXE) award, a prestigious award that annually recognizes the best customer experience cases in Ukraine,” emphasized the department director.
She also said that the company is moving towards creating a digital ecosystem where each request is automatically routed to the right channel. Routine tasks are assigned to bots and robots, and complex ones to operators. More automation, more integrations, and most importantly, even closer contact with customers through their feedback are planned.
VUSO is a Ukrainian insurance company that is one of the four market leaders. The company is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the Kyiv Chamber of Commerce and Industry, the National Association of Insurers of Ukraine, and the Nuclear Insurance Pool of Ukraine.
PrVT Insurance Company VUSO (Kyiv) collected UAH 827.4 million in net premiums in January-March 2025, which is 46.75% more than in the same period a year earlier, according to the insurer’s interim data published in the information disclosure system. At the same time, gross premiums for the reporting period increased by 51.8% to UAH 974.3 million. UAH 124.1 million was transferred to reinsurance, which is 16.7% more than in the first quarter of 2024.
During the reporting period, the company paid out UAH 390.3 million in claims, which is 22.4% more than in the first quarter of 2024. Gross profit amounted to UAH 396.6 million (-85.3%). Administrative expenses increased by 38% to UAH 64.2 million. The financial result from operating activities was UAH -53.606 million, compared to UAH 18.111 million for the same period a year earlier, the financial result before tax was UAH -70.074 million (+2.1 times), and net profit was UAH -40.994 million (+3 times).
VUSO Insurance Company was founded in 2001. It is a member of the MTIBU and NASU, a participant in the agreement on direct settlement of losses, and a member of the Nuclear Insurance Pool.
PJSC “Ukrtransgas” (Kiev) has announced its intention to conclude a contract with IC “VUSO” for compulsory insurance of civil liability, according to the electronic procurement system Prozorro. The expected purchase price of the relevant services is UAH 1.175 mln, the company’s price offer is UAH 1.131 mln.
“Ukrtransgas”, 100% owned by NJSC ‘Naftogaz of Ukraine’, operates the system of main gas pipelines and 12 underground gas storages of the country.
IC VUSO was founded in 2001. The company holds 50 licenses: 34 – for voluntary and 16 – for compulsory types of insurance, is represented in all regions of Ukraine. It is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTSBU), the League of Insurance Organizations of Ukraine, and also a member of the Nuclear Insurance Pool.
At the meeting on February 7, the shareholders of VUSO Insurance Company (Kyiv) plan to decide to allocate UAH 44.959 million of retained earnings for 2023 for dividends, the company reported in the information disclosure system of the National Securities and Stock Market Commission (NSSMC).
At the same time, it is specified that the rest of the profit for 2023 in the amount of UAH 16.106 million is planned to remain undistributed. The company’s total net profit for 2023 amounted to UAH 61.065 million.
The agenda of the meeting also specifies that dividends will be paid in full directly to shareholders in accordance with the procedure established by law within six months from the date of the relevant decision by the general meeting of shareholders.
VUSO Insurance Company was founded in 2001. The company holds 50 licenses: 34 – for voluntary and 16 – for compulsory types of insurance, and is represented in all regions of Ukraine. VUSO is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the League of Insurance Organizations of Ukraine, and the Nuclear Insurance Pool.
