On July 29, Oschadbank announced its intention to conclude a voluntary medical insurance agreement with VUSO (Kyiv).
According to the Prozorro electronic public procurement system, the bid of the sole tender participant, VUSO, amounted to UAH 134.285 million, compared to the expected cost of services under the tender terms of UAH 134.3 million.
As reported, the winner of a similar tender a year ago was also SK “VUSO” with a bid of UAH 114.2 million against the expected cost of UAH 114.8 million.
SK VUSO was founded in 2001. It is a member of the MTIBU and NASU, a participant in the agreement on direct settlement of losses, and a member of the Nuclear Insurance Pool.
VUSO Insurance Company has changed its approach to health insurance by launching the eDoctor service with a mobile application, artificial intelligence, the ability to get a consultation, order medicines and receive notifications in just a few minutes.
“Nowadays, when every minute is worth its weight in gold, people are increasingly striving to get high-quality medical care simply and quickly, without long queues and unnecessary worries. This is what prompted VUSO to change its approach to health insurance – to make it not only reliable but also as convenient as possible for everyone,” says Oksana Arbuzova, Director of the VUSO Medical Service Organization Department.
According to her, the eDoctor service is built on the principle of self-service. AI takes over some of the routine work previously performed by operators. As a result, the client receives a continuous service: online consultation, registration of results, ordering medicines – all within a few minutes.
At the same time, the service has a hybrid model. A simple request is processed automatically by the bot. If the case is complicated, a medical specialist is involved. The client chooses whether he wants to do it quickly and independently or needs live communication. It’s a balance between technology and care.
According to Arbuzova, the service has already seen clear improvements. First, the number of calls has decreased, which has relieved operators. Secondly, the time from requesting to receiving assistance has been reduced from more than two hours to 3-8 minutes. And thirdly, resources have been optimized: less manual work means more time for complex cases.
“This approach did not go unnoticed: in 2025, VUSO received the Ukrainian CX Excellence (UCXE) award, a prestigious award that annually recognizes the best customer experience cases in Ukraine,” emphasized the department director.
She also said that the company is moving towards creating a digital ecosystem where each request is automatically routed to the right channel. Routine tasks are assigned to bots and robots, and complex ones to operators. More automation, more integrations, and most importantly, even closer contact with customers through their feedback are planned.
VUSO is a Ukrainian insurance company that is one of the four market leaders. The company is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the Kyiv Chamber of Commerce and Industry, the National Association of Insurers of Ukraine, and the Nuclear Insurance Pool of Ukraine.
PrVT Insurance Company VUSO (Kyiv) collected UAH 827.4 million in net premiums in January-March 2025, which is 46.75% more than in the same period a year earlier, according to the insurer’s interim data published in the information disclosure system. At the same time, gross premiums for the reporting period increased by 51.8% to UAH 974.3 million. UAH 124.1 million was transferred to reinsurance, which is 16.7% more than in the first quarter of 2024.
During the reporting period, the company paid out UAH 390.3 million in claims, which is 22.4% more than in the first quarter of 2024. Gross profit amounted to UAH 396.6 million (-85.3%). Administrative expenses increased by 38% to UAH 64.2 million. The financial result from operating activities was UAH -53.606 million, compared to UAH 18.111 million for the same period a year earlier, the financial result before tax was UAH -70.074 million (+2.1 times), and net profit was UAH -40.994 million (+3 times).
VUSO Insurance Company was founded in 2001. It is a member of the MTIBU and NASU, a participant in the agreement on direct settlement of losses, and a member of the Nuclear Insurance Pool.
PJSC “Ukrtransgas” (Kiev) has announced its intention to conclude a contract with IC “VUSO” for compulsory insurance of civil liability, according to the electronic procurement system Prozorro. The expected purchase price of the relevant services is UAH 1.175 mln, the company’s price offer is UAH 1.131 mln.
“Ukrtransgas”, 100% owned by NJSC ‘Naftogaz of Ukraine’, operates the system of main gas pipelines and 12 underground gas storages of the country.
IC VUSO was founded in 2001. The company holds 50 licenses: 34 – for voluntary and 16 – for compulsory types of insurance, is represented in all regions of Ukraine. It is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTSBU), the League of Insurance Organizations of Ukraine, and also a member of the Nuclear Insurance Pool.
At the meeting on February 7, the shareholders of VUSO Insurance Company (Kyiv) plan to decide to allocate UAH 44.959 million of retained earnings for 2023 for dividends, the company reported in the information disclosure system of the National Securities and Stock Market Commission (NSSMC).
At the same time, it is specified that the rest of the profit for 2023 in the amount of UAH 16.106 million is planned to remain undistributed. The company’s total net profit for 2023 amounted to UAH 61.065 million.
The agenda of the meeting also specifies that dividends will be paid in full directly to shareholders in accordance with the procedure established by law within six months from the date of the relevant decision by the general meeting of shareholders.
VUSO Insurance Company was founded in 2001. The company holds 50 licenses: 34 – for voluntary and 16 – for compulsory types of insurance, and is represented in all regions of Ukraine. VUSO is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the League of Insurance Organizations of Ukraine, and the Nuclear Insurance Pool.
In January-June 2024, VUSO Insurance Company (Kyiv) collected UAH 1.395 billion in gross premiums, which is 17.38% more than in the same period in 2023, RA Standard Rating reported in information on the confirmation of the company’s financial strength rating at uaAA on the national scale. According to the rating agency’s website, the insurer’s revenues from individuals increased by 7.06% to UAH 884.291 million, and from reinsurers – by 43.05% to UAH 18.401 million. Thus, the share of individuals in the insurer’s gross written premiums in the first half of 2024 amounted to 63.39%, and the share of reinsurers amounted to 1.32%.
Insurance payments sent to reinsurers for the specified reporting period compared to January-June last year increased by 84.14% to UAH 171.987 million, the reinsurer participation ratio increased by 4.47 percentage points (p.p.) to 12.33%.
The company’s net written premiums for the first half of the year increased by 11.68% to UAH 1.223 billion, and earned premiums – by 21.31% to UAH 1.251 billion.
In January-June 2024, VUSO paid UAH 722.269 million to its clients, which is 64.64% higher than the volume of insurance payments and reimbursements for the same period in 2023. The claims ratio increased by 14.87 p.p. to 51.78%.
At the same time, the company’s financial results have improved significantly: profit from operating activities in the first half of 2024 amounted to UAH 101.017 million, and net profit increased 21.97 times to UAH 34.709 million compared to the same period a year earlier.
As of July 1, 2024, the insurer’s assets decreased by 0.59% to UAH 1.515 billion, while equity showed an increase of 5.62% to UAH 651.966 million. At the same time, the company’s liabilities decreased by 4.81% to UAH 863.513 million, while cash and cash equivalents increased by 0.04% to UAH 557.732 million.
RA notes that as of the reporting date, the company formed a portfolio of investments in domestic government bonds in the amount of UAH 231.140 million, which in total covered 91.36% of the company’s liabilities. The balance of funds in the centralized insurance reserve funds (MTIBU) of the insurer amounted to UAH 311.823 million.
VUSO Insurance Company was founded in 2001. The company holds 50 licenses: 34 – for voluntary and 16 – for compulsory types of insurance, and is represented in all regions of Ukraine. VUSO is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU) and the Ukrainian Insurance Federation (UIF), as well as a participant in the Direct Claims Settlement Agreement and a member of the Nuclear Insurance Pool.
