Insurance companies IC “Arsenal Insurance” and VUSO (both Kiev) have paid UAH 19.9 mln (UAH 9.95 mln each) of insurance indemnity under the contract of co-insurance of buildings against military risks. According to the website of IC “Arsenal Insurance”, after two powerful air attacks on Kiev in June and July 2025 two business centers of the same network suffered.
Thus, on June 23, blast wave and debris damaged the facade, window structures, glass elements, decoration and engineering systems of one business center. And on July 10, during the next massive attack of Kiev, the explosion damaged the second business center of the same network – the entrance group, office space and glass windows on several floors of the building were destroyed.
“Arsenal Insurance” – non-life insurance company with 100% Ukrainian capital. It has been operating since 2005. According to the results of 2024 it has entered the top six in gross premiums among non-life insurers of Ukraine.
VUSO is a Ukrainian insurance company among the top five market leaders. It was founded in 2001.
Insurance companies Arsenal Insurance and VUSO (both based in Kyiv) paid UAH 19.9 million (UAH 9.95 million each) in insurance compensation under a co-insurance agreement for buildings against military risks.
According to the Arsenal Insurance website, two business centers belonging to the same chain were damaged after two powerful air strikes on Kyiv in June and July 2025.
On June 23, the blast wave and debris damaged the facade, window structures, glass elements, finishes, and engineering systems of one business center. And on July 10, during another massive attack on Kyiv, an explosion damaged a second business center of the same chain — the entrance, office premises, and double-glazed windows on several floors of the building were destroyed.
Arsenal Insurance is a non-life insurance company with 100% Ukrainian capital. It has been operating since 2005. At the end of 2024, it was among the top six non-life insurers in Ukraine in terms of gross premiums.
VUSO is a Ukrainian insurance company that is among the top five market leaders. It was founded in 2001.
In January-June 2025, PJSC Insurance Company VUSO (Kyiv) collected UAH 2.129 billion in gross premiums, which is 52.6% more than in the same period of 2024, net premiums grew by 54.18% to UAH 1.886 billion, while net earned premiums increased by 40.98% to UAH 1.764 billion.
These figures are provided in the information from Standard-Rating on the confirmation of the company’s financial stability rating at “uaAA” on the national scale for the specified period.
According to the data on the rating agency’s website, the insurer’s revenues from individuals for the specified period increased by 55.36% to UAH 1.374 billion, and from reinsurers – by 17.67% to UAH 21.652 million. Thus, the share of individuals in the insurer’s gross premiums for the first half of 2025 was 64.54%, and the share of reinsurers was 1.02%.
RA notes that accrued reinsurance premiums transferred to reinsurance for the first half of 2025 increased by 41.37% compared to the same period in 2024, to UAH 243.143 million. The reinsurers’ share in insurance premiums decreased by 0.91 percentage points to 11.42%.
In the first six months of 2025, VUSO Insurance Company paid out UAH 787.863 million to its clients, which is 9.08% higher than the volume of insurance payments and reimbursements for the same period in 2024. The payout ratio decreased by 14.77 percentage points to 37.01%.
Based on the results for January-June 2025, operating profit increased by 34.13% compared to the same period in 2024, to UAH 135.494 million, while net profit grew 2.95 times to UAH 102.332 million.
As of July 1, 2025, the company’s assets grew by 20.21% to UAH 2.305 billion, equity increased by 7.59% to UAH 813.212 million, liabilities increased by 28.43% to UAH 1.491 billion, cash and cash equivalents increased by 24.43% to UAH 944.106 million.
According to RA data, as of the beginning of the third quarter of 2025, the company had a capitalization level of 54.52% and a cash coverage ratio of 63.30%. In addition, as of the reporting date, IC “VUSO” had formed a portfolio of investments in government bonds in the amount of UAH 326.025 million, which together covered 85.16% of the company’s liabilities. In addition, the balance of funds in centralized insurance reserve funds (MTIBU) amounted to UAH 522.123 million, which also had a positive impact on the company’s liquidity.
VUSO Insurance Company was founded in 2001. It has 50 insurance licenses, 34 representative offices, 2 branches, and more than 20 agency sales centers throughout Ukraine, with over 700 professionals. It is a member of the MTIBU, NASU, and the Nuclear Insurance Pool.
The National Bank of Ukraine (NBU) on August 11 announced its intention to conclude a contract with IC “VUSO” (Kiev) for medical insurance of employees, according to the electronic procurement system Prozorro. At the expected cost of purchasing the service of UAH 106.912 mln, the company’s price offer amounted to UAH 100.392 mln.
The tender was also attended by IC “Kraina” – UAH 98.896 mln. The offer of which was rejected because the participant of the procurement procedure indicated in the tender offer unreliable information, which is essential for determining the results of open bidding, which was revealed by the customer.
In addition, the participants of the tender were IC Universalna – UAH 100.450 mln, INGO – UAH 100.480 mln.
As reported, the winner of the tender for VHI of NBU employees in 2023 and 2024 was IC “Universalna”, in 2020 – IC “Kraina”.
IC “VUSO” was founded in 2001. It is a member of MTSBU and NASU, a participant of the agreement on direct settlement of losses and a member of the Nuclear Insurance Pool.
As it was informed, JSC “Oschadbank” on July 29, 2025 announced its intention to conclude with IC “VUSO” the contract of voluntary medical insurance of employees. The offer of the company, the only participant of the tender amounted to UAH 134,285 mln against UAH 134,3 mln expected cost.
On July 29, Oschadbank announced its intention to conclude a voluntary medical insurance agreement with VUSO (Kyiv).
According to the Prozorro electronic public procurement system, the bid of the sole tender participant, VUSO, amounted to UAH 134.285 million, compared to the expected cost of services under the tender terms of UAH 134.3 million.
As reported, the winner of a similar tender a year ago was also SK “VUSO” with a bid of UAH 114.2 million against the expected cost of UAH 114.8 million.
SK VUSO was founded in 2001. It is a member of the MTIBU and NASU, a participant in the agreement on direct settlement of losses, and a member of the Nuclear Insurance Pool.
VUSO Insurance Company has changed its approach to health insurance by launching the eDoctor service with a mobile application, artificial intelligence, the ability to get a consultation, order medicines and receive notifications in just a few minutes.
“Nowadays, when every minute is worth its weight in gold, people are increasingly striving to get high-quality medical care simply and quickly, without long queues and unnecessary worries. This is what prompted VUSO to change its approach to health insurance – to make it not only reliable but also as convenient as possible for everyone,” says Oksana Arbuzova, Director of the VUSO Medical Service Organization Department.
According to her, the eDoctor service is built on the principle of self-service. AI takes over some of the routine work previously performed by operators. As a result, the client receives a continuous service: online consultation, registration of results, ordering medicines – all within a few minutes.
At the same time, the service has a hybrid model. A simple request is processed automatically by the bot. If the case is complicated, a medical specialist is involved. The client chooses whether he wants to do it quickly and independently or needs live communication. It’s a balance between technology and care.
According to Arbuzova, the service has already seen clear improvements. First, the number of calls has decreased, which has relieved operators. Secondly, the time from requesting to receiving assistance has been reduced from more than two hours to 3-8 minutes. And thirdly, resources have been optimized: less manual work means more time for complex cases.
“This approach did not go unnoticed: in 2025, VUSO received the Ukrainian CX Excellence (UCXE) award, a prestigious award that annually recognizes the best customer experience cases in Ukraine,” emphasized the department director.
She also said that the company is moving towards creating a digital ecosystem where each request is automatically routed to the right channel. Routine tasks are assigned to bots and robots, and complex ones to operators. More automation, more integrations, and most importantly, even closer contact with customers through their feedback are planned.
VUSO is a Ukrainian insurance company that is one of the four market leaders. The company is a member of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU), the Kyiv Chamber of Commerce and Industry, the National Association of Insurers of Ukraine, and the Nuclear Insurance Pool of Ukraine.
