Starting May 1, Ukrzaliznytsia (UZ) is fully implementing an automated service for scheduling freight car repairs with the aim of minimizing human error, improving the efficiency of rolling stock utilization, and reducing downtime.
“In fact, from now on, the entire process—from repair planning to final billing—will take place online within a single system,” UZ notes on Facebook.
The company explains that to have cars repaired at its facilities, three online stages must be completed, including the already operational planning and contract stage, during which information on available capacity, rates, and terms is published in the system, and the car owner submits an electronic application with an annual repair plan. After that, the parties conclude a contract online using a qualified electronic signature (QES).
In the second stage (application submission and repair), which began on May 1, the client makes an advance payment, submits the application independently by selecting the production unit to receive the service, after which the railcars are sent for repair. All work is performed according to an automatically generated queue.
In the third stage (completion and billing), after repairs, the system generates certificates of completion and necessary documents with a QES. These become available in the customer’s electronic account, after which final billing takes place.
“Thus, customers receive a fully digital process without paper documents: the contract, requests, repair tracking, and all settlements—all in one service. A personal account is automatically created for each customer, and contracts can be renewed online,” the post concludes.
