About 7.7% of Ukrainians use the services of private medical laboratories five to 10 times a year, while 32.7% of Ukrainians use private laboratories less than five times a year.
This is according to a study conducted by the sociological company Active Group together with the Experts Club think tank.
According to the study, 34.8% of respondents visit private laboratories less than once a year, while 22.5% of Ukrainians do not visit them at all.
The top 10 most visited laboratories in Ukraine over the past two years include Synevo, which was visited by 39.5% of respondents, Dila (15.5%), Aesculab (9.3%), Invivo (6.1%), DniproLab (4.8%), Median (2.5%), Medlab (4.5%), DNA Laboratory (2.3%), Unimed (2.3%), and Nova Diagnostika (2%).
At the same time, 51.4% of respondents did not visit private medical laboratories at all.
When asked what aspects of private laboratories need to be improved, 69.8% of respondents said that it was the cost of services, 31.8% – the accuracy of results, 15.2% – the speed of service, 12.5% – the conditions in the laboratory, 11.8% – the politeness of the staff.
The survey was conducted in July by individual interviews. The study involved 600 respondents.
According to Andriy Yeremenko, founder of Active Group research company, the increase in the number of private medical laboratories in Ukraine indicates a systematic increase in demand for their services. At the same time, competition between laboratories has a positive impact on the quality and cost of analysis.
He predicts that the market will continue to develop in the future, making it easier to open new laboratories and improve existing ones. This, in turn, will increase competition, which will further reduce prices and improve the quality of medical services.
For his part, Maksim Urakin, founder of the Experts Club information and analytical center, emphasized that the study confirms the trend of increasing demand for private medical laboratories among Ukrainians.
“The survey data indicate an increase in confidence in the private medical sector and its capabilities. At the same time, the high level of competition in the market encourages laboratories to innovate, improve diagnostic accuracy and customer service. This trend is a positive signal for all market participants, as improving the quality of medical services and making them accessible to more people contributes to the overall improvement of the health of the Ukrainian population,” said the founder of Experts Club.
