Business news from Ukraine

Business news from Ukraine

19th annual Customer Experience Conference will be held in Kyiv on September 26, 2025

On September 26, 2025, Kyiv will host the 19th Customer Experience Conference, the only cross-industry conference in Ukraine that turns conversations about customer experience into the language of systems and profit.

The leitmotif of the 2025 event is CX as a system for profit.

Against the backdrop of war, market instability, and staff fatigue, it is systemic customer centricity that is becoming a critical advantage. Companies that shape the customer experience not intuitively, but through metrics, structure, and transparency, show better capitalization, efficiency, and long-term loyalty.

What is the focus of the program?

  • CX = profit. How empathy, service, and cultural transformation translate into financial results.
  • From initiatives to the system. CX management as a coherent structure with roles, metrics, and responsibilities.
  • CJM as an operational tool. How to embed a customer journey map in the daily work of teams.
  • Analytics vs intuition. How the approach to measuring customer experience is changing: from NPS to CX Index.
  • AI + customer voice. How to create products and services based on requests and behavior, not hypotheses.

Among the speakers:

  • Olena Tsysar, Partner at 4Service Group
  • Maria Nevzorova, Head of Support at Ajax Systems
  • Mykola Chumak, CEO of IDNT
  • Yulia Moroz, Sales Director, Oschadbank
  • Oleg Koss, founder of LANKA.CX
  • Mykola Umanets, Head of Customer Experience at Uklon
  • Iryna Dergachova, head of remote service at DILA medical laboratory
  • Maryna Bereziuk, business psychologist
  • Vladyslav Zhylikhovsky, Dnipro-M
  • Oleg Kushil, Director of Digital Services at WOG

Speakers will share transformation practices in times of turbulence, cases of CX systems implementation, and approaches to team experience design.

19′ Customer Experience Conference is a platform that helps companies move from chaotic efforts to a mature model of working with customer experience.

Who should attend:

  • CEOs, CMOs, CXOs from various industries who see CX not as a trend, but as a new generation business operating model
  • Directors of service, marketing, strategy
  • Leaders who implement operational changes related to customer experience

Date: September 26, 2025

Location: Kyiv, Ramada Event Hall + Online

Organizer: KA Group

Event partners: Oschadbank, Kormotech, Linkos Group

Tickets and details: https://kagroup.ua/cx

Contact: info@kagroup.ua | +38 (063) 247 94 74

 

Construction work in Ukraine increased by 8.2% in first half of 2025 – State Statistics Service

The volume of construction work performed in Ukraine in January-June 2025 reached UAH 92 billion 997.6 million, which is 8.15% higher than in the first half of 2024, according to data from the State Statistics Service (SSS).

The statistics agency reported that in the first six months of 2025, the volume of construction of engineering structures decreased by 3.5% compared to the same period last year, to UAH 49.7331 billion, compared to UAH 51.5498 billion in the same period last year. At the same time, the volume of work performed in residential construction increased by 11% to UAH 13 billion 684.6 million, and in non-residential construction by 33.7% to UAH 29 billion 579.9 million.

The share of new construction in the total volume of construction work performed in January-June was 43.6%, repairs – 29.6%, reconstruction and other work – 26.8%.

According to the State Statistics Service, in the first half of this year, the construction output index reached 102.4% compared to January-June 2024.

According to seasonally adjusted data from the agency, construction output indices in June 2025 were 56.3% in residential construction, in non-residential construction – 137.5%, in engineering construction – 167.6%, and taking into account the effect of calendar days, the figures are 57.1%, 131.1% and 159.4%, respectively.

 

Kyiv food brands presented themselves at international exhibition in Riga

From September 4 to 6, 2025, Riga FOOD 2025, a key industry event in the Baltic region, will be held in Riga, Latvia. Every year, it brings together hundreds of manufacturers, distributors and buyers from many countries. In 2024, more than 400 companies from 25 countries took part in the exhibition.

This year, the Department of Industry and Entrepreneurship Development of the Kyiv City State Administration is organizing a consolidated stand “MADE IN KYIV” with an area of 36 m², where the products of leading Kyiv food producers will be presented.

Participation is free of charge for companies. This project is being implemented within the framework of the City Target Program for Promoting the Development of Industry, Entrepreneurship and the Consumer Market for 2024-2025.

Also, on September 5, the Business Forum of Ukrainian-Latvian Cooperation and the presentation of Kyiv’s export potential will be held with the participation of representatives of Kyiv and Riga city administrations, Kyiv-based manufacturers and companies from the Baltic region. The program includes presentations from both sides, b2b meetings, and the signing of cooperation agreements.

“The city systematically supports Kyiv business and, especially, its access to international markets. Our producers are competitive, and Made in Kyiv is becoming a recognizable sign of trust abroad” – said Volodymyr Kostikov, Director of the Department of Industry and Entrepreneurship Development of the Kyiv City State Administration.

The stand will feature:

  1. Interagropack LLC
  2. PJSC “Kyiv Margarine Plant”
  3. LLC “Firm Favor”
  4. Obolon PrJSC
  5. LLC “Company ”Ridna Yida”
  6. Kyivkhlib LLC
  7. Kyiv Macaroni Factory LLC
  8. Ascania-Pack LLC
  9. Chanta Mount LLC
  10. ITAK LLC

Participation in Riga FOOD 2025 is an opportunity for the capital’s producers to expand exports and establish new connections. For the capital, it is a confirmation of the systematic work to support the city’s industrial potential and present Kyiv as an export and investment platform to an international audience.

Interfax-Ukraine is a media partner of the event.

 

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In Ukraine, cattle population decreased by 8% over year

As of August 1, 2025, there were 2 million 151.5 thousand head of cattle in the private and industrial sectors of Ukraine, which is 18 thousand head (-0.8%) less than a month ago and 8% less than a year ago, according to the Milk Producers Association, citing data from the State Statistics Service.

The industry association noted that the number of cows currently stands at 1.14 million, which is 5,800 (-0.5%) fewer than at the beginning of July this year and 9% fewer than a year ago. About 43% of animals are kept on industrial farms, and 57% on private farms.

The industrial sector has 923,500 head of cattle, which is 2,000 head more (+0.2%) than on July 1, 2025. The number of cows is 381,600 and has decreased by 500 head (-0.1%) over the last month. Over the past year, the number of cattle on enterprises has decreased by 1.7 thousand heads (-0.18%), but the number of cows has increased by 1.4 thousand heads (+0.4%).

There are 1.228 million head of cattle in the private sector, which is 20 thousand head less (-1.6%) compared to a month ago. As of early August 2025, the number of cows in private households was 758,800, which is 5,000 (-0.7%) less than a month ago. Over the past year, the number of cattle in private households has decreased by 192,000 (-14%), and the number of cows has decreased by 108,000 (-12%).

AVM analyst Georgiy Kukhaleishvili, whose words are quoted in the report, noted that the decline in cattle numbers is a long-standing problem in Ukraine due to the lack of an effective state program to support dairy farming, and the war has only exacerbated the situation. Currently, there is a sharp decline in livestock numbers in the east and south, with agricultural enterprises relocating cows from the Sumy, Dnipropetrovsk, and Kharkiv regions to safer regions in western and central Ukraine amid intensified Russian missile and bomb strikes on border and frontline settlements, the expert comments on the situation.

“Most farms in Ukraine were built in the 1970s and 1980s, and they no longer meet the requirements for keeping animals. The lack of premises suitable for keeping cows creates the conditions for a further reduction in livestock numbers. Many farmers are not investing in increasing their cow herds during the war because they are experiencing a shortage of working capital,” the industry association noted.

The UBA reminded that according to the study “Ukraine: the impact of war on the profitability of agricultural production,” conducted by the Ukrainian Agribusiness Club and the Ministry of Agrarian Policy with the support of the Global Facility for Disaster Reduction and Recovery (GFDRR), farmers’ production costs are rising faster than prices for finished products due to rising feed and electricity prices, as well as the devaluation of the hryvnia and a decline in the purchasing power of the population.

 

Ukraine’s industrial production grew by 2.9% in June 2025 y/y – State Statistics Service

Industrial production in Ukraine grew by 2.9% in June 2025 compared to June 2024, after falling by 1.6% in May, in April and March by 6.4%, in February and January by 8.8% and 4.8%, respectively, according to the State Statistics Service (SSS).

Derzhstat specifies that the volume of industrial products sold in the first half of 2025 amounted to UAH 1,974.5 billion, of which UAH 346.7 billion was sold outside Ukraine.

Overall, industrial production in Ukraine fell by 3.9% in the first six months of this year compared to the same period last year, with the extractive industry and quarrying down 12.6%, in the supply of electricity, gas, steam, and conditioned air by 1.6%, and in the manufacturing industry by 0.6%. At the end of the first five months of 2025, a decline of 5.1% was recorded.

The growth in industrial production in June 2025 compared to June 2024 was due to the supply of electricity, gas, steam, and conditioned air (7.2%), manufacturing (5.7%), particularly in the production of computers, electronic, and optical products (62.4%), pharmaceuticals – by 36.6%, rubber and plastic products – by 13%, furniture – by 12.1%, textiles – by 9%, metallurgy and metal products – by 7.5%, in woodworking – by 4.7%, in machine building – by 2.9%, in the production of food products, beverages, and tobacco products – by 2.1%.

At the same time, the extractive industry and quarrying saw a decline of 5.6%, coal and lignite mining – by 19.4%, metal ores – by 16.1%, crude oil and natural gas – by 0.4%, However, a 6% increase in production was recorded in the extraction of other minerals and quarrying, and in the extraction of sand, stone, and clay – by 4.4%.

A decline in industrial production was also recorded in the production of coke (11.8%), electrical equipment (5.3%), and motor vehicles (2.9%).

The statistics office reported that industrial production in June 2025 decreased by 1.8% compared to the previous month.
As reported, industrial production in Ukraine in 2024 increased by 4.6% according to revised data.

Tourist tax in Ukraine increased by 36% in January-July 2025

The amount of tourist tax paid in January-July 2025 amounted to UAH 178 million, which is UAH 46.9 million, or 35.7% more than in the same period of 2024, according to the website of the State Tax Service (STS) of Ukraine.

According to a statement on the agency’s website on Tuesday, the leaders among the regions of Ukraine remain Kyiv (UAH 42.5 million to the local budget), Lviv (UAH 33.2 million), Ivano-Frankivsk (UAH 26.1 million), and Zakarpattia (UAH 15.3 million).

The STS reminded that the tourist tax is paid by citizens of Ukraine, foreigners, and stateless persons as an advance payment to tax agents before temporary accommodation in places of residence. Persons and children with disabilities, persons accompanying persons with disabilities of group I or children with disabilities, as well as veterans, are not subject to the tax. The list of tax agents that collect tourist tax is posted on local council websites.