The international financial service NovaPay (TM NovaPay) for 9 months. 2024 has doubled the number of its own POS-terminals in Nova Poshta offices, bringing their number to 5,790 devices, the service’s press service reports.
“NovaPay is expanding its terminal fleet. In nine months, NovaPay has doubled the number of its own POS terminals in Nova Poshta offices, bringing their number to 5,790 devices,” the service’s press service said on Thursday.
Currently, 60% of all POS-terminals installed in Nova Poshta offices are from NovaPay. Each branch has at least one of the financial service’s own terminals, the press service said.
“A few years ago, we decided to invest in creating our own network of POS terminals. We keep a high pace of terminal fleet development and have already seen noticeable results. The customer service time has decreased from 22 to 13 seconds, and the number of failures has decreased. And most importantly, we are less dependent on third-party providers,” the press service quoted Alexey Ruban, NovaPay’s Chief Innovation Officer, as saying.
According to him, by building its own network of POS terminals in the country, the company was able to optimize processes and significantly save on commissions, directing the saved funds to further develop products and offers for customers.
By the end of 2025, NovaPay plans to increase the number of POS terminals by another 2.5 thousand and enter the open market.
Earlier it was reported that NovaPay made 418 million transfers in 2024, which is 18% more than in 2023. According to the press service of NovaPay on Tuesday, the total volume of transfers through the system in 2024 reached UAH 308.5 billion, which is 31% more than in 2023.
“NovaPay (TM NovaPay) is an international financial service that is part of the NOVA group of companies and has been providing online and offline payment services in more than 3,600 Nova Poshta branches for over 12 years. The service was the first non-bank financial institution in Ukraine to receive an extended license from the NBU, which allowed it to open accounts and issue cards.
According to the National Bank of Ukraine, as of December 1, 2024, NovaPay LLC issued 449.11 thousand payment cards, of which 123.34 thousand were active (at least one transaction in November). With a share of 0.22%, the company ranked 17th in the market, but still lags far behind the leaders PrivatBank (29.28 million) and mono (9.86 million active cards). At the same time, at the beginning of 2024, NovaPay issued only 13 thousand cards.
In addition, the company had 10.71 thousand installed payment terminals at the beginning of December, compared to 3.43 thousand at the beginning of the year, and installed the first 10 self-service devices. In terms of the number of payment terminals, NovaPay with a 2.1% share overtook Ukrposhta with its 1.4% share and ranked fifth in the market, where the undisputed leader is PrivatBank with a 60.7% share.
Last year, Nova Poshta, the leader of express shipments in Ukraine, doubled the number of processed shipments in Moldova to almost 4 million, the company’s press service reports.
“4 million delivered shipments, 695,000 customers and 28.6 million lei ($5.8 million) in taxes are the results of Nova Poshta’s work in Moldova in 2024,” the press service said in a statement on Friday.
It is reported that in 2024, the company showed growth in all operational and financial indicators, increasing tax payments by 87% compared to 2023.
The number of shipments in Moldova increased by 26% to 778 thousand. The number of international shipments quadrupled compared to 2023 to 3 million.
The top countries from which most parcels arrived in Moldova are China, the USA, Romania and Ukraine. The top stores from which Nova Poshta customers made orders are Temu, Joom, Aliexpress, iHerb, Zapatos and MakeUp.
The press service reminded that last year, Nova Poshta was the first in Moldova to offer its customers a new format of service points – delivery points and still remains the only postal operator that provides such a service in the country. Thanks to this service, it can quickly deliver parcels to the most remote corners of the country, even to settlements without post offices or postal facilities.
The operation of the delivery points creates additional convenience for customers, as the parcel can be picked up near their homes or on the way to the office in a cafe. In 2024, 600 thousand parcels were delivered through delivery points, according to Nova Poshta. In total, there are 61 delivery points in Moldova.
For cooperation with Nova Poshta in the format of delivery points, its local partners received 3.3 million lei ($668.6 thousand) from the company in 2024.
Nova Poshta’s presence with a network of post offices in Moldova covers 20 cities in the country, including Briceni, Edinet, Ungheni, Balti, Comrat, Cahul, Orhei, Taraclia, Chadyr Lunga, Ialoveni, Hincesti, Caşani, Stefan Voda, Falesti, Soroca, Guma, Nisporeni, Leova, Novi Aneni. A number of them are located in the stores of the largest supermarket chains – Kaufland, Linella, Merci and Local. In total, there are 260 post offices.
The number of Nova Poshta stationary offices in Moldova has reached 31. The number of sorting terminals is three.
“Nova Poshta” has set a goal to ensure the accessibility of customers in Moldova. It also seeks to increase the speed of processing shipments and customer convenience, the press service emphasized.
“Nova Poshta has become a part of the everyday life of the people of Moldova. In 2024, we invested 26.8 million lei ($5.8 million) in the development of logistics and our own network, and created 228 new jobs in the country. Our services were used by 695,000 customers, compared to 424,000 last year,” the press service quoted the CEO of Nova Poshta in Moldova, Sergey Shapran, as saying.
According to him, the company plans to continue expanding its network and range of services in 2025. In particular, Nova Poshta will open a new sorting hub in Chisinau, where business customers will be able to use fulfillment services.
The number of service points is planned to double.
The delivery time for Nova Poshta parcels in Moldova is 1 day. Delivery to Ukraine and Romania is carried out within 3 days.
Last year, Nova Poshta, the leader in express delivery in Ukraine, increased the number of branches and post offices in Ukraine by 10 thousand compared to 2023, to 37,210 points, the company’s press service reports.
“Over the past year, the network of Nova Poshta branches and post offices in Ukraine has increased by more than 10 thousand units, bringing the total number to 37,210 service points,” the company said on Tuesday.
This includes the opening of 1,747 branches last year and the installation of 8,410 post offices across the country, the press service of Nova Poshta said.
Despite the difficult security situation, including regular enemy shelling, the company continued to develop its network in the frontline areas: in 2024, it opened 1214 service points there, most of them in Kharkiv, Dnipro, and Zaporizhzhia regions.
Last year, investments in the development of Nova Poshta’s network of branches and post offices increased by 35% year-on-year to UAH 1.8 billion.
As of the beginning of 2025, Nova Poshta’s network consists of a total of 13,208 outlets and 24,002 post offices. It covers more than 10 thousand settlements in Ukraine.
This year, the company plans to increase the number of service points in Ukraine by another 11 thousand and allocate UAH 1.2 billion in investments, the press service said.
In Kyiv, Nova Poshta has opened the first barrier-free branch with all the conditions for comfortable service for people with disabilities. Its area is 709 square meters. The branch is equipped with adapted furniture, has a wide entrance without a threshold and automatic doors with a sound beacon. A digital assistant has been set up in the branch. Investments in its arrangement amounted to UAH 32 million.
In 2024, Nova Poshta, the leader of express shipments in Ukraine, increased the volume of shipments by 16% compared to 2023 – up to 480 million shipments.
“According to the results of 2024, Nova Poshta set a new record for parcel delivery – 480 million shipments. This is 16% more than in 2023, when Nova Poshta transported 412 million parcels,” the company’s press service said on Tuesday.
The number of international parcels delivered by Nova Poshta in 2024 increased by 86% compared to 2023, to 19 million. The company delivered 4 million international shipments between countries.
The company’s customers ordered goods from China, the US, Poland, and the UK. The most popular items were cases and covers, headphones, T-shirts, children’s accessories, and household items. The favorite stores of Ukrainians in the NP Shopping service were eBay, Amazon, Zara, H&M and Nike.
“Ukrainians are a people who like to look good, dress stylishly and read a lot. At the same time, they are happy to print something on a 3D printer,” Nova Global (a division of Nova Poshta) reported on Linkedin.
According to the data, in 2024, 57% of goods were ordered by Ukrainians in the United States, 19% in Poland, 10% in the UK, and 9% in Germany.
Last year, Ukrainians most often received clothes, household goods, decorative cosmetics, spare parts and components for various equipment, shoes, household items, and food at Nova Poshta offices, the company said.
“Nova Poshta operates in 16 European countries: France, the United Kingdom, Spain, Poland, Italy, Austria, the Netherlands, the Czech Republic, Romania, Germany, Lithuania, Estonia, Latvia, Slovakia, Hungary, and Moldova.
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In 2024, Nova Poshta, the leader of express shipments in Ukraine, increased the volume of shipments by 16% compared to 2023 – up to 480 million shipments.
“According to the results of 2024, Nova Poshta set a new record for parcel delivery – 480 million shipments. This is 16% more than in 2023, when Nova Poshta transported 412 million parcels,” the company’s press service said on Tuesday.
The number of international parcels delivered by Nova Poshta in 2024 increased by 86% compared to 2023, to 19 million. The company delivered 4 million international shipments between countries.
The company’s customers ordered goods from China, the US, Poland, and the UK. The most popular items were cases and covers, headphones, T-shirts, children’s accessories, and household items. The favorite stores of Ukrainians in the NP Shopping service were eBay, Amazon, Zara, H&M and Nike.
“Ukrainians are a people who like to look good, dress stylishly and read a lot. At the same time, they are happy to print something on a 3D printer,” Nova Global (a division of Nova Poshta) reported on Linkedin.
According to the data, in 2024, 57% of goods were ordered by Ukrainians in the United States, 19% in Poland, 10% in the UK, and 9% in Germany.
Last year, Ukrainians most often received clothes, household goods, decorative cosmetics, spare parts and components for various equipment, shoes, household items, and food at Nova Poshta offices, the company said.
“Nova Poshta operates in 16 European countries: France, the United Kingdom, Spain, Poland, Italy, Austria, the Netherlands, the Czech Republic, Romania, Germany, Lithuania, Estonia, Latvia, Slovakia, Hungary, and Moldova.
“Nova Poshta has joined the “Plus” preference program in the Army+ mobile app for military personnel, which allows them to send and receive cargo up to 30 kg for 1 hryvnia at offices in the frontline regions: Sumy, Kharkiv, Donetsk, Zaporizhzhia, and Kherson, the Ministry of Defense of Ukraine reported on Monday.
“Nova Poshta, just like the military, understands that every second is worth its weight in gold. Especially in the delivery of valuable, necessary and symbolically important things for the defenders of Ukraine. A generator, a Mavic or even a child’s drawing that is dear to the heart. The main principle of “Plus” is to be a warm, humane service for the military. And this principle coincides with the principles of Nova Poshta. Therefore, we are glad that they have joined our program,” said Deputy Minister of Defense for Digitalization Kateryna Chernogorenko.
To use the service, it is enough to generate a barcode in the application and show it to the branch operator, who will activate the offer, the Ministry of Defense telegram channel reports.
The “Pluses” program in the Army+ mobile application for military personnel is based on cooperation with businesses and provides them with a number of preferences in everyday life. In particular, in December 2024, Ukrzaliznytsia joined the program by introducing a special reserve of tickets for the military and Ukrnafta by providing discounts on fuel and 30% off the menu of filling stations.
