The number of written appeals to the National Bank of Ukraine on the activities of insurance companies in the second quarter of 2025 decreased by 9.3% – to 321, oral appeals through the contact center – by 18%, to 41, according to the report on the work with appeals of consumers of financial services in the mentioned period.
“We observe a tendency to decrease the number of written appeals on the work of financial, collection companies and insurers. At the same time, we note an increase in the number of questions regarding the work of banks of all forms of ownership,” the report says.
It is noted that the share of identified violations in written appeals regarding the activities of insurers is 22%, state banks – 2.8%, private banks – 1.8%, foreign banks -1.3%, financial companies – 21%, collection companies – 34%.
Appeals regarding the activities of insurers relate to disputes when the consumer received compensation not in full or did not receive it at all.
According to the NBU, the reasons for such problems vary from violations of legislation on the part of insurers to the provision of false data on the occurrence of an insured event by the consumer. In addition, the amount of compensation for material damage may differ from the actual amount due to the expert opinion of the involved insurer’s specialist and the application of depreciation in the calculation of material damage, which is determined by the current legislation or the terms of the contract.
Insurance companies that are members of the Motor (Transport) Insurance Bureau of Ukraine (MTIBU) concluded 3.432 million compulsory civil liability insurance contracts for owners of land vehicles This is 6.45% less than in the same period last year.
According to data published on the MTIBU website, 3.418 million contracts were concluded in electronic form (+24.5%).
In January-June 2025, the Bureau’s members increased the collection of insurance payments under MTPL policies by 2.3 times to UAH 10.457 billion, including UAH 10.424 billion under electronic contracts (2.8 times more).
The total amount of insurance indemnities accrued under domestic insurance contracts increased by 24.58% to UAH 2.885 billion, including UAH 762 million paid using the “Europrotocol” (+68%).
The Bureau also recorded a 2.2% increase in the number of settled insurance claims to 72,400, including data on the use of the “Europrotocol” – 31,800 (+25.5%).
The MTIBU is the only association of insurers in Ukraine that provides compulsory civil liability insurance for owners of land vehicles for damage caused to third parties. The Bureau has 27 insurance companies as members.
The National Bank of Ukraine (NBU) on April 23 announced a tender for compulsory insurance of civil liability of car owners and insurance of drivers against accidents in transport, according to the state procurement system Prozorro.
The expected cost of purchasing the services is UAH 1.044 mln. The deadline for submission of documents is April 30, 2025. The winner of a similar tender a year ago was IC “Guardian”.
Insurers predict that healthcare costs will grow by 10.4% in 2025, according to a survey conducted by WTW Global Medical Trends Survey, according to the website of the global insurance broker WTW.
It is noted that the projected growth in healthcare costs depends on the region.
Thus, in North America, costs are projected to increase from 8.1% in 2024 to 8.7% in 2025, while in the United States, insurers predict an increase of 10.2% in 2025 against 9.3% this year. Expenditures are also projected to accelerate in Asia Pacific, the Middle East and Africa, while Europe and Latin America are expected to see slower growth.
While this trend may cool somewhat in some regions, it is projected to remain strong in the long term. In fact, over the next three years, 64% of insurers expect medical trends to increase or increase significantly globally. Demand for healthcare is also not expected to decline in the near future. Two-thirds (67%) of insurers expect higher or significantly higher global demand for healthcare services over the next three years.
Among the main factors contributing to the continuing high costs of health care are, in particular, the growth of new medical technologies and pharmaceuticals, more frequent use of private clinics due to the overload of the public health care system around the world due to high demand and limited resources. In addition, the last few years have seen a surge in the use of healthcare services (with a growing trend towards mental health services), which continues to increase the overall cost of treatment.
Between June and August 2024, WTW conducted a study of global healthcare trends in 2025. The survey involved 348 leading health insurance companies from 75 countries. In addition to reports from insurers, information was received from local WTW brokers representing 55 countries. The aggregate data covers 90 countries.
Insurers in 2024 will focus on increasing investment in private markets, clean energy infrastructure and innovative technologies. According to the Reinsurance News website, this is according to the 13th annual Global Insurance Report by asset management company BlackRock.
For the third consecutive year, the report found that the majority of insurers plan to increase private market allocations, with 91% of respondents indicating they will do so in the next two years.
That figure reaches 96% for insurers in Asia Pacific and North America. The report is based on information from 410 insurance investors in 32 markets managing approximately $27 trillion in assets.
“With 2024 expected to be a landmark election year, insurers are increasingly concerned about how political uncertainty could impact macroeconomic risks, citing regulatory changes (68%) and rising geopolitical tensions and fragmentation (61%) as top concerns,” the report notes.
In addition, market risks such as interest rate volatility (69%) and liquidity problems (52%) were identified as critical.
Despite these challenges, 74% of insurers have no plans to change their current risk profiles. Many insurers cited the value of partnerships in improving their internal expertise for risk assessment and portfolio management, with 40% of respondents emphasizing that an investment partner that understands both their insurance business and operating model is critical to achieving their strategic goals.
In the public markets, 42% of insurers plan to increase investments in government and agency bonds, while 33% focus on inflation-linked bonds, as 46% view inflation as a significant macroeconomic risk. In addition, 44% of insurers are looking to increase their holdings in cash and short-term instruments to maintain liquidity.
BLACKROCK, clean energy, INNOVATION, INSURERS, INVESTMENT, private markets
Globally, insurers have 9-12% participation in the commercial real estate (CRE) market through direct and indirect investments in mortgages, bonds and directly owned real estate, according to a Gallagher report on its website.
Insurance companies are major investors in commercial real estate, with U.S. and European insurers investing approximately 12% and 7% of their investment portfolios in the sector, respectively. A potential recession, especially one caused by commercial real estate, has caused some concern in both the life and life insurance industries.
Also among the key findings of the report is that COVID-19 and the rise of the work-at-home workforce has led to a dramatic increase in downtown commercial real estate availability, among other things. This trend shows no signs of reversing.
Recessionary headwinds remain low with healthy US and EU economies stagnating but not contracting. China remains strong in absolute terms despite lower growth than in the recent past.
Banks have steadily increased their investments and expanded credit lines for commercial real estate. This has helped explain how the sector has remained resilient in difficult times.
