Business news from Ukraine

Business news from Ukraine

Nova Poshta operated on Easter for first time, processing up to 500,000 parcels

Nova Poshta, Ukraine’s leading express delivery service, operated on Easter for the first time this year: it accepted 276,000 parcels from customers and delivered approximately 500,000 parcels, according to the company’s co-founder Volodymyr Poperešniuk.

“For the first time, Nova Poshta operated on Easter… It might seem like we were just doing our job, but we gave hundreds of thousands of people a pleasant experience on this holiday,” Poperechnyuk wrote on Facebook, thanking the company’s employees who came to work.

As reported, on Easter, April 12, the company operated on a reduced schedule—from 10:00 a.m. to 4:00 p.m.

“Nova Poshta” currently has 51,852 service points in Ukraine, including 15,913 branches of various formats and 35,939 parcel terminals.

As reported, in 2025 the company increased the number of delivered parcels and shipments by 7.4%—from 486 million to 522 million—including international shipments, which rose by 52.6%, from 19 million to 29 million. Its revenue grew by 21% compared to 2024—to more than 54 billion UAH, while profit amounted to 2.6 billion UAH compared to 2.5 billion UAH a year earlier.

Nova Poshta’s core business is express delivery of documents, parcels, and palletized oversized cargo. Its ultimate beneficial owners are Volodymyr Poperechnyuk and Vyacheslav Klimov.

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“Nova Poshta” opened 2,600 parcel lockers and 36 branches in first quarter

Nova Poshta, Ukraine’s leading express delivery service and a member of the NOVA Group, opened 2,600 new parcel lockers, 36 branches, and 329 parcel pickup and drop-off points in the first quarter of 2026, according to a company statement released on Tuesday.

It is noted that the new-format branches in residential complexes became the most popular: 21 of the 36 branches were opened there.

Most branches during the first quarter appeared in the Kyiv and Lviv regions, as well as in the frontline Zaporizhzhia region.

“During the first quarter, 19 branches changed their locations to make using Nova Poshta’s services even more convenient,” the release quotes Anna Fedchenko, head of Nova Poshta’s network development planning department.

According to Artur Kudelin, director of Nova Poshta’s parcel locker department, the company recently opened a parcel locker facility with 26 sections and 286 lockers.

“In addition, we are adding new stacks to existing parcel lockers—where there is sufficient demand and technical feasibility. We have already expanded 445 locations in this way,” said Kudelin.

It is noted that the company currently operates 36,700 parcel lockers nationwide.

Nova Poshta added that by the end of 2026, it plans to expand its network of parcel lockers by 6,000 units and open 300 mini-branches across the country.

In late March, in a comment to the Interfax-Ukraine agency, the company’s Director of Customer Service, Maksym Melezhik, announced plans to open approximately 300 branches in residential complexes by 2026.

Overall, Nova Poshta plans to expand its network of service points from 51,500 to 60,000 by 2026, including up to 40,000 parcel lockers, Melezhik shared during the Nova Summit in Kyiv.

In 2025, the company increased its revenue by 21% compared to 2024—to over 54 billion UAH, with its profit reaching 2.6 billion UAH compared to 2.5 billion UAH the previous year. The number of parcels and shipments delivered over the year grew by 7.4%—from 486 million to 522 million, including international shipments—by 52.6%, from 19 million to 29 million.

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Nova Poshta to Open 300 Branches in Residential Complexes in 2026

Nova Poshta, Ukraine’s leading express delivery service and a member of the NOVA Group, plans to open approximately 300 branches within residential complexes in 2026, the company’s Director of Customer Service, Maksym Melezhik, told Interfax-Ukraine.

“We plan to open about 300 more such branches. We are already testing 25 such locations within the (Kyiv) residential complexes ‘New England,’ Respublika, and Parkland. We see that the format is becoming popular: there is stable demand and good sales,” Melezhik explained.

As an example, he cited the “New England” residential complex, where a second branch had to be opened because the first one could not keep up with demand.

According to him, the new formats are more convenient for customers, and launching new branches takes only 2–4 weeks.

“Our strategic goal is to get even closer to our customers. In terms of numbers, today 87% of users have a Nova Poshta service point within a 5-minute reach. Opening another 10,000 branches will enable 95% of customers to have a 2-minute reach,” explained Nova Poshta’s Director of Customer Service.

Nova Poshta is also already testing a new space for parcel lockers in the Great residential complex in the capital and plans to increase the number of such mini-logistics centers to 100 by 2026, Melezhik added.

He noted that the self-service option is also expanding: 25 such branches are planned to open this year.

“Currently, this service is available at two branches—the 26th and 256th in Kyiv. Today, one in four parcels is received by the customer without the involvement of an operator,” Melezhik clarified.

The appearance of the parcel lockers will also be updated depending on their location. It will now be possible to receive a reminder about a delivered parcel even without a mobile app. To this end, SMS notifications will be introduced, the company’s customer service director announced.

“In addition, we are currently testing a new format of parcel lockers with screens. This feature is better suited for large parcel lockers with numerous compartments—the screen will highlight the compartment the customer needs for sending or receiving. Therefore, this is more of a pilot implementation than a system-wide one,” added Melezhik.

Overall, “Nova Poshta” plans to expand its network of service points from 51,500 to 60,000 by 2026, including up to 40,000 parcel lockers, Melezhik shared during the Nova Summit in Kyiv. He clarified that 430 Nova Poshta branches and 2,300 employees are operating in frontline territories.

Nova Poshta currently has 51,852 service points in Ukraine, including 15,913 branches of various formats and 35,939 parcel lockers.

In 2025, the company increased its revenue by 21% compared to 2024—to more than 54 billion UAH, and its profit amounted to 2.6 billion UAH compared to 2.5 billion UAH a year earlier. The number of parcels and shipments delivered in 2025 grew by 7.4%—from 486 million to 522 million—including international shipments, which increased by 52.6%, from 19 million to 29 million.

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“Nova Poshta” has invested over 1 bln UAH in security since start of war

“Nova Poshta,” Ukraine’s leading express delivery service, has invested over 1 billion UAH in security since the start of Russia’s full-scale invasion, an investment that has helped save 951 lives, according to the company’s CEO, Yevhen Tafiychuk.

“War has long since become the norm. That’s why we aren’t waiting; we’re investing in security now,” he said at the NOVA Summit, which took place in Kyiv this week, according to a correspondent for Interfax-Ukraine.

According to data provided by Tafiychuk, since the start of the full-scale invasion, there have been 72,620 air raid alerts; 12 logistics hubs and 28 company branches have been destroyed, and another 16 hubs and 152 branches have been damaged.

For safety reasons, Nova Poshta has built 1,244 protective structures of various types at its facilities to ensure the safety of employees and customers, including 779 metal shelters, 438 reinforced concrete shelters, and 27 underground shelters.

“The strategy is very simple—we need to ensure continuous movement, because if you’re moving, it’s very difficult to hit you. To achieve this, we design our logistics so that a package is practically never stationary,” the CEO noted.

According to him, to ensure customer safety, the company constantly monitors the situation at its facilities with the help of an AI (artificial intelligence) agent.

“We know where and how many customers are currently in our service areas. And if this number exceeds our standards, we intervene immediately: we immediately reinforce our operational team, strategically develop the region, install parcel lockers, and open mobile branches,” explained Tafiychuk.

He added that in the event of damage or strikes, there is a “Plan B” for the rapid deployment of a mobile branch, which ensures service stability. He clarified that currently, Nova Poshta has 43 mobile branches and 16 backup locations in the frontline zone for branches, and a mobile depot can be organized within eight days.

In addition, the executive added, the company has five backup depots in Dnipro, Poltava, Kharkiv, Kyiv, and Odesa.

Tafiychuk also emphasized that security begins with threat detection, which is why Nova Poshta has established a control center that operates around the clock and continuously monitors the situation both in the air and on the ground.

“Through our system of acoustic vibration sensors, we are aware of absolutely everything happening in the air. We know how many drones and missiles there are, where they’re coming from, and where they’re heading. If we know, we can respond. And that’s what we do through our alert and response system,” the CEO said.

According to him, this is a three-tiered system. The first tier is visual, via monitors. The second is auditory: “Nova Poshta” has more than 350 sound systems that help inform employees and customers promptly and quickly. The third layer is informational: more than 70 Telegram channels and over 100 groups on Signal, so every division, branch, and terminal has its own channel where it receives security updates specific to its unit.

“It’s important to be confident that security protocols are actually being followed and can be followed. Our AI agent helps us with this; after every incident, it analyzes the situation, identifies who failed to comply, and we are constantly making changes and improving,“ noted Tafiychuk.

”Nova Poshta” currently has 51,500 service points in Ukraine, including 15,900 branches and 36,500 parcel terminals. In 2025, the company increased its revenue by 21% compared to 2024—to more than 54 billion UAH—and its profit amounted to 2.6 billion UAH, compared to 2.5 billion UAH the previous year. The number of parcels and shipments delivered in 2025 grew by 7.4%—from 486 million to 522 million, including international shipments—by 52.6%, from 19 million to 29 million.

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Nova Poshta does not plan to become marketplace — Klimov and Poperechnyuk

Nova Poshta, the leader in express delivery in Ukraine and part of the NOVA group, does not plan to become a marketplace, as it has no intention of engaging in the business of its own customers, according to co-owner Vyacheslav Klimov.

“Our main asset is our focus on delivery, so there will never be a marketplace,” Klimov emphasized in the second part of the Fedoriv Vlog episode on YouTube.

According to Nova Poshta co-owner Volodymyr Poperechnyuk, the company plans to develop in the field of logistics and delivery over the next 10 years.

“There are no marketplaces in our 10-year plans at all,” Poperechnyuk clarified.

Separately, Poperechnyuk noted that Nova Poshta has set goals for increasing the use of robots in performing work tasks.

“I think we will start from global practices, such as Amazon, which has millions of robots. I think we will start with thousands,” the co-owner emphasized.

The day before, during the presentation of the book “For Managers” by Artem Borodatyuk, founder of the IT company Fractal, Klimov announced that one of Nova Poshta’s strategic bets for the future is fulfillment services — providing a complete chain from ordering goods to delivering them to the customer.

As reported, Nova Poshta increased its revenue by 21% in 2025 compared to 2024. The number of parcels and cargo delivered in 2025 increased by 7.4% – from 486 million to 522 million, including international deliveries – by 52.6%, from 19 million to 29 million.

The main activity of Nova Poshta is the express delivery of documents, parcels, and palletized large-sized cargo. Its ultimate beneficial owners are Volodymyr Poperechnyuk and Vyacheslav Klimov.

As of early January 2026, the company’s network had more than 50,000 service points, including 15,900 branches and 34,200 post offices.

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Nova Poshta is testing exoskeletons to reduce workload on employees

Nova Poshta, Ukraine’s leading express delivery service and part of the NOVA group, has launched a pilot program to test Hypershell exoskeletons for use at terminals and depots, the company said in a statement on Wednesday.

“We want to make work at terminals and depots safer and more comfortable for employees. Therefore, we are systematically reducing the physical load in those operational processes where full automation is currently more difficult to implement,” said Yevhen Khomenko, R&D director at Nova Poshta, in the release.

According to him, the company aims to make warehouse operations easier and more productive.

Nova Poshta also explained that as part of the pilot program, employees are testing four models of exoskeletons, namely Hypershell X GO, Hypershell X PRO, Hypershell X CARBON, and Hypershell X ULTRA. The main function of this technology is to take over up to 30% of the effort normally expended by muscles when walking or moving, thus making movement easier.

“This makes physical work easier, helps employees maintain a steady pace of work, and reduces fatigue by the end of the shift,” the company emphasized.

It is noted that after completing testing, Nova Poshta will make a decision on the further use of exoskeletons and the possible scaling of the technology.

In 2025, Nova Poshta increased its revenue by 21% compared to 2024. The number of parcels and cargo delivered in 2025 increased by 7.4% – from 486 million to 522 million, including international deliveries – by 52.6%, from 19 million to 29 million.

The main activity of Nova Poshta is the express delivery of documents, parcels, and palletized large-sized cargo. Its ultimate beneficial owners are Volodymyr Poperechnyuk and Vyacheslav Klimov.

As of early January 2026, the company’s network had more than 50,000 service points, including 15,900 branches and 34,200 post offices.

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