Nova Poshta, Ukraine’s leading express delivery service and a member of the NOVA Group, plans to open approximately 300 branches within residential complexes in 2026, the company’s Director of Customer Service, Maksym Melezhik, told Interfax-Ukraine.
“We plan to open about 300 more such branches. We are already testing 25 such locations within the (Kyiv) residential complexes ‘New England,’ Respublika, and Parkland. We see that the format is becoming popular: there is stable demand and good sales,” Melezhik explained.
As an example, he cited the “New England” residential complex, where a second branch had to be opened because the first one could not keep up with demand.
According to him, the new formats are more convenient for customers, and launching new branches takes only 2–4 weeks.
“Our strategic goal is to get even closer to our customers. In terms of numbers, today 87% of users have a Nova Poshta service point within a 5-minute reach. Opening another 10,000 branches will enable 95% of customers to have a 2-minute reach,” explained Nova Poshta’s Director of Customer Service.
Nova Poshta is also already testing a new space for parcel lockers in the Great residential complex in the capital and plans to increase the number of such mini-logistics centers to 100 by 2026, Melezhik added.
He noted that the self-service option is also expanding: 25 such branches are planned to open this year.
“Currently, this service is available at two branches—the 26th and 256th in Kyiv. Today, one in four parcels is received by the customer without the involvement of an operator,” Melezhik clarified.
The appearance of the parcel lockers will also be updated depending on their location. It will now be possible to receive a reminder about a delivered parcel even without a mobile app. To this end, SMS notifications will be introduced, the company’s customer service director announced.
“In addition, we are currently testing a new format of parcel lockers with screens. This feature is better suited for large parcel lockers with numerous compartments—the screen will highlight the compartment the customer needs for sending or receiving. Therefore, this is more of a pilot implementation than a system-wide one,” added Melezhik.
Overall, “Nova Poshta” plans to expand its network of service points from 51,500 to 60,000 by 2026, including up to 40,000 parcel lockers, Melezhik shared during the Nova Summit in Kyiv. He clarified that 430 Nova Poshta branches and 2,300 employees are operating in frontline territories.
Nova Poshta currently has 51,852 service points in Ukraine, including 15,913 branches of various formats and 35,939 parcel lockers.
In 2025, the company increased its revenue by 21% compared to 2024—to more than 54 billion UAH, and its profit amounted to 2.6 billion UAH compared to 2.5 billion UAH a year earlier. The number of parcels and shipments delivered in 2025 grew by 7.4%—from 486 million to 522 million—including international shipments, which increased by 52.6%, from 19 million to 29 million.
“Nova Poshta,” Ukraine’s leading express delivery service, has invested over 1 billion UAH in security since the start of Russia’s full-scale invasion, an investment that has helped save 951 lives, according to the company’s CEO, Yevhen Tafiychuk.
“War has long since become the norm. That’s why we aren’t waiting; we’re investing in security now,” he said at the NOVA Summit, which took place in Kyiv this week, according to a correspondent for Interfax-Ukraine.
According to data provided by Tafiychuk, since the start of the full-scale invasion, there have been 72,620 air raid alerts; 12 logistics hubs and 28 company branches have been destroyed, and another 16 hubs and 152 branches have been damaged.
For safety reasons, Nova Poshta has built 1,244 protective structures of various types at its facilities to ensure the safety of employees and customers, including 779 metal shelters, 438 reinforced concrete shelters, and 27 underground shelters.
“The strategy is very simple—we need to ensure continuous movement, because if you’re moving, it’s very difficult to hit you. To achieve this, we design our logistics so that a package is practically never stationary,” the CEO noted.
According to him, to ensure customer safety, the company constantly monitors the situation at its facilities with the help of an AI (artificial intelligence) agent.
“We know where and how many customers are currently in our service areas. And if this number exceeds our standards, we intervene immediately: we immediately reinforce our operational team, strategically develop the region, install parcel lockers, and open mobile branches,” explained Tafiychuk.
He added that in the event of damage or strikes, there is a “Plan B” for the rapid deployment of a mobile branch, which ensures service stability. He clarified that currently, Nova Poshta has 43 mobile branches and 16 backup locations in the frontline zone for branches, and a mobile depot can be organized within eight days.
In addition, the executive added, the company has five backup depots in Dnipro, Poltava, Kharkiv, Kyiv, and Odesa.
Tafiychuk also emphasized that security begins with threat detection, which is why Nova Poshta has established a control center that operates around the clock and continuously monitors the situation both in the air and on the ground.
“Through our system of acoustic vibration sensors, we are aware of absolutely everything happening in the air. We know how many drones and missiles there are, where they’re coming from, and where they’re heading. If we know, we can respond. And that’s what we do through our alert and response system,” the CEO said.
According to him, this is a three-tiered system. The first tier is visual, via monitors. The second is auditory: “Nova Poshta” has more than 350 sound systems that help inform employees and customers promptly and quickly. The third layer is informational: more than 70 Telegram channels and over 100 groups on Signal, so every division, branch, and terminal has its own channel where it receives security updates specific to its unit.
“It’s important to be confident that security protocols are actually being followed and can be followed. Our AI agent helps us with this; after every incident, it analyzes the situation, identifies who failed to comply, and we are constantly making changes and improving,“ noted Tafiychuk.
”Nova Poshta” currently has 51,500 service points in Ukraine, including 15,900 branches and 36,500 parcel terminals. In 2025, the company increased its revenue by 21% compared to 2024—to more than 54 billion UAH—and its profit amounted to 2.6 billion UAH, compared to 2.5 billion UAH the previous year. The number of parcels and shipments delivered in 2025 grew by 7.4%—from 486 million to 522 million, including international shipments—by 52.6%, from 19 million to 29 million.
Nova Poshta, the leader in express delivery in Ukraine and part of the NOVA group, does not plan to become a marketplace, as it has no intention of engaging in the business of its own customers, according to co-owner Vyacheslav Klimov.
“Our main asset is our focus on delivery, so there will never be a marketplace,” Klimov emphasized in the second part of the Fedoriv Vlog episode on YouTube.
According to Nova Poshta co-owner Volodymyr Poperechnyuk, the company plans to develop in the field of logistics and delivery over the next 10 years.
“There are no marketplaces in our 10-year plans at all,” Poperechnyuk clarified.
Separately, Poperechnyuk noted that Nova Poshta has set goals for increasing the use of robots in performing work tasks.
“I think we will start from global practices, such as Amazon, which has millions of robots. I think we will start with thousands,” the co-owner emphasized.
The day before, during the presentation of the book “For Managers” by Artem Borodatyuk, founder of the IT company Fractal, Klimov announced that one of Nova Poshta’s strategic bets for the future is fulfillment services — providing a complete chain from ordering goods to delivering them to the customer.
As reported, Nova Poshta increased its revenue by 21% in 2025 compared to 2024. The number of parcels and cargo delivered in 2025 increased by 7.4% – from 486 million to 522 million, including international deliveries – by 52.6%, from 19 million to 29 million.
The main activity of Nova Poshta is the express delivery of documents, parcels, and palletized large-sized cargo. Its ultimate beneficial owners are Volodymyr Poperechnyuk and Vyacheslav Klimov.
As of early January 2026, the company’s network had more than 50,000 service points, including 15,900 branches and 34,200 post offices.
Nova Poshta, Ukraine’s leading express delivery service and part of the NOVA group, has launched a pilot program to test Hypershell exoskeletons for use at terminals and depots, the company said in a statement on Wednesday.
“We want to make work at terminals and depots safer and more comfortable for employees. Therefore, we are systematically reducing the physical load in those operational processes where full automation is currently more difficult to implement,” said Yevhen Khomenko, R&D director at Nova Poshta, in the release.
According to him, the company aims to make warehouse operations easier and more productive.
Nova Poshta also explained that as part of the pilot program, employees are testing four models of exoskeletons, namely Hypershell X GO, Hypershell X PRO, Hypershell X CARBON, and Hypershell X ULTRA. The main function of this technology is to take over up to 30% of the effort normally expended by muscles when walking or moving, thus making movement easier.
“This makes physical work easier, helps employees maintain a steady pace of work, and reduces fatigue by the end of the shift,” the company emphasized.
It is noted that after completing testing, Nova Poshta will make a decision on the further use of exoskeletons and the possible scaling of the technology.
In 2025, Nova Poshta increased its revenue by 21% compared to 2024. The number of parcels and cargo delivered in 2025 increased by 7.4% – from 486 million to 522 million, including international deliveries – by 52.6%, from 19 million to 29 million.
The main activity of Nova Poshta is the express delivery of documents, parcels, and palletized large-sized cargo. Its ultimate beneficial owners are Volodymyr Poperechnyuk and Vyacheslav Klimov.
As of early January 2026, the company’s network had more than 50,000 service points, including 15,900 branches and 34,200 post offices.
Nova Poshta, the leader in express delivery in Ukraine and part of the NOVA group, has entered into a partnership with UPS Store, the leader in the logistics market, to deliver documents or parcels weighing up to 30 kg from the US to Ukraine through more than 6,000 partner locations, the company said in a statement on Wednesday.
“We have taken the next step in developing our presence in the US market by launching deliveries to Ukraine in partnership with UPS,” said Vyacheslav Klimov, co-owner of the NOVA group of companies (Nova Poshta), in a press release.
He noted that Nova Poshta plans to speed up delivery times from the current 7+ days to 5+ days, expand the list of services to include scaled address delivery, and open franchise branches in major cities across the country.
It is noted that the cost of delivery from the US to Ukraine is expected to be $25 for documents and parcels up to 1 kg, $30 for parcels up to 2 kg, $50 for parcels up to 5 kg, $80 for parcels up to 10 kg, $150 for parcels up to 20 kg, and $200 for parcels up to 30 kg.
Insurance is included in the cost for parcels up to $150, while for shipments over $150, a minimum commission of 0.5% is provided. In case of force majeure, the company will refund the sender the estimated value of the shipment in full, according to the statement.
In 2025, Nova Poshta increased its revenue by 21% compared to 2024. The number of parcels and cargo delivered in 2025 increased by 7.4% – from 486 million to 522 million, including international shipments – by 52.6%, from 19 million to 29 million.
The main activity of Nova Poshta is the express delivery of documents, parcels, and palletized large-sized cargo. Its ultimate beneficial owners are Volodymyr Poperechnyuk and Vyacheslav Klimov.
As of early January 2026, the company’s network had more than 50,000 service points, including 15,900 branches and 34,200 post offices.
NOVA, NOVA POSHTA, UPS, UPS Store, USA
Individuals will now be able to verify Starlink at branches of Ukraine’s leading express delivery service Nova Poshta, part of the NOVA group, as well as the national postal operator Ukrposhta, according to a statement from the Ministry of Digital Transformation on Tuesday.
“We are launching a new stage of registration for terminals in Ukraine. Individuals can now verify Starlink not only at the Administrative Services Center, but also at the nearest Nova Poshta or Ukrposhta branches,” the Ministry of Digital Transformation wrote on its Telegram channel.
According to a release from Nova Poshta, individuals will be able to register up to three devices per person at its branches. If you have one Starlink, you can verify it remotely.
“If you have more than one device, you need to have them with you when you visit the branch,” the company added.
Ukrposhta also reported that in order to register several terminals, you must have them with you when registering at the branch.
In addition, it is noted that to register a terminal, you must provide the operator with your passport (ID card or foreign passport), RNOKPP (identification code), KIT number (serial number of the kit), UTID (unique terminal identifier) and/or Dish ID (antenna/terminal identifier), account number on the Starlink terminal portal, as well as a link to the portal where you can check this number.
As explained by Nova Poshta, a separate document is created for each Starlink terminal. Once completed, the data is automatically transferred to the Ministry of Digital Transformation.
In turn, Ukrposhta reported that after submitting an application through its branch or the Administrative Services Center and its registration, the terminal will automatically resume operation within 72 hours.
“An SMS message will be sent to confirm the successful acceptance of the application,” the company added.
At the end of January, Defense Minister Mykhailo Fedorov announced that the ministry’s team, after contacting SpaceX, had proposed ways to solve the problem with Starlink satellite communication terminals.
The first reaction was to limit the speed at which Starlink operates in Ukraine.
However, as a long-term solution, the Cabinet of Ministers adopted a resolution on the introduction of a “white list” for Starlink, thanks to which only verified and registered terminals will operate in Ukraine, while others will be disconnected.
On February 4, Fedorov appealed to the commanders of the Defense Forces at all levels to organize the verification of Starlink terminals. To do this, all Starlink terminal numbers must be transferred to the “white list” through the DELTA system.
According to him, the Starlink verification process is actively underway in Ukraine, with citizens already adding terminals to the “white list” to ensure their operation.
As of the end of summer 2025, according to the Ministry of Digital Transformation of Ukraine, approximately 50,000 Starlink terminals have been delivered since the start of the war thanks to the support of international partners. In addition to Poland, Germany is also paying for their operation. In addition, Starlink terminals are being imported and used in Ukraine by other users who pay for them themselves. The total number of Starlink terminals in Ukraine at that time was estimated at approximately 100,000.
