If you are responsible for developing customer experience, service, marketing, or brand development, mark these dates in your calendar:
June 5-6 – Online conference on customer experience (CX case pitching)
June 20 – Customer Experience Oscars in Ukraine – Ukrainian CX Excellence’2025 awards ceremony
These events are worth attending if you:
are looking for ways to improve online and offline customer service
want to understand your customers’ behavior and become a Lovemark for them
are implementing digital tools and AI to develop your customer base
are working on service design and growth through customer service
want to make your company’s contact center a point of trust and profit
understand that your employees’ experience = stronger customer service.
What to expect:
June 5–6 – an online conference consisting of the latest practical cases on customer service
2 days, 13 nominations, 60+ purely practical cases from companies that have already implemented modern CX solutions. Strategies, implementation methods, failures and lessons learned, performance indicators. Among the nominated companies are WOG, Comfy, UKRSIBBANK, Nova Poshta, MHP, Oschadbank, Dnipro-M, OLX, Pizza Day, BAO Group, UKLON, and dozens of others.
June 20 – Award ceremony for the winners of the All-Ukrainian Customer Experience Award (UCXE’2025)
Awards for the best cases of the year in key categories: online and offline customer experience, best service in contact centers, best cases in service design, inclusivity, personalized experience, customer experience in B2B, employee experience, and more.
What will you get?
Access to current experiences and trends
You will get ideas on how to scale what already works
You will return with solutions that can be implemented immediately
Networking with customer experience industry professionals
An inspiring impetus for transformation in your team
See how it was last year:
Photo report: View here
The All-Ukrainian Customer Experience Award 2025 is organized by KA Group with the support of general partners Nova Poshta, Oschadbank, and 4Service
Contact your personal manager to order tickets or corporate special offers: +38063 311 58 41, info@kagroup.ua
Don’t miss the chance to invest in your company’s customer experience and the growth of your team, which needs new knowledge and inspiration from powerful examples!
Scientists from the Kyiv National University of Construction and Architecture (KNUCA), together with partners, have begun implementing an international project to create new concrete mixtures using waste, in particular, destroyed structures, for construction using 3D printing and traditional methods, according to the KNUCA press service.
The release states that as part of the project “Development of new approaches and construction materials for the restoration of Ukraine’s damaged infrastructure with consideration for environmental sustainability,” researchers are developing a concrete mixture with the addition of materials resulting from the destruction of buildings and other industrial and agricultural waste.
The restoration of housing in Ukraine requires the introduction of universal rapid construction technologies that allow for the construction of sustainable and affordable buildings even in conditions of limited resources. Due to the war, many buildings in Ukraine have been destroyed. The remains of concrete structures can be effectively recycled and used for the construction of new housing. Compared to traditional construction methods, 3D printing of buildings can ensure faster construction rates, significantly less use of human resources, and savings in materials and energy.
The project is co-funded by the US Office of Naval Research and the US National Science Foundation (NSF). The research is being conducted as part of the multilateral partnership initiative ” International Multilateral Partnership for Ensuring the Sustainability of the Education and Science System in Ukraine (IMPRESS-U),” initiated by the Office of International Science and Engineering (OISE) of the US National Science Foundation with the involvement of researchers from Stony Brook University in the US and the Jan and Jędrzej Śniadecki University of Technology in Bydgoszcz, Poland.
The project will last two years. At KNUBA, the implementation of this project is entrusted to teachers, graduate students, and students of the Faculty of Construction and Technology, in particular, the Department of Building Materials and the Department of Building Structures and Products Technology.
On May 30, 2025, the Ukrainian Ministry of Finance announced its decision not to pay $665 million to holders of GDP warrants — financial instruments issued in 2015 as part of debt restructuring. This was the first default on these obligations since their creation.
What are GDP warrants?
GDP warrants are securities whose payments depend on the growth rate of the economy. If Ukraine’s GDP exceeds certain thresholds, investors receive additional payments. In 2023, the country’s economy grew by 5.3%, which triggered the obligation to pay about $665 million in June 2025.
Reasons for default
The Ukrainian government had previously imposed a moratorium on payments on GDP warrants from May 31, 2024. Attempts to restructure these obligations were unsuccessful: negotiations with major warrant holders, including large hedge funds, ended without agreement in April 2025. Finance Minister Serhiy Marchenko called these instruments “outdated” and stressed the need to revise them.
Consequences and risks
Credit rating: Moody’s has affirmed Ukraine’s rating at “Ca,” indicating a high risk of default.
Investor reaction: Despite the default, cross-default provisions were removed in 2024, limiting the spread of the consequences to other debt obligations.
International support: Ukraine continues to receive financial assistance from Western partners and the IMF, but the default may complicate future financing negotiations.
Outlook
Ukraine is seeking a complete restructuring of GDP warrants, including the possibility of exchanging them for other instruments or changing the terms of payment after 2028. However, the lack of agreement with investors and the ongoing war with Russia create uncertainty about the country’s future economic recovery.
Thus, the default on GDP warrants reflects Ukraine’s difficult financial situation and highlights the need to review the terms of its debt obligations amid ongoing conflict and economic difficulties.
On Tuesday, official events were held at the Intercontinental Hotel in Kyiv to mark the 107th anniversary of the proclamation of independence of the Republic of Azerbaijan. Among the guests were representatives of the Verkhovna Rada, the government, the diplomatic corps, and expert and business circles of Ukraine.
Greeting those present, Ambassador Extraordinary and Plenipotentiary of the Republic of Azerbaijan to Ukraine Seymur Mardaliev called May 28 “a day that marks the birth of an independent nation rich in history, culture, and resilience.” In his speech, he drew a historical parallel between the Azerbaijan Democratic Republic of 1918 and the modern state:
“Exactly 107 years ago, on May 28, 1918, with the adoption of the Declaration of Independence, the Azerbaijan Democratic Republic was founded — the first parliamentary democracy in the entire Muslim East. The ADR was created on the principles of freedom, equality, and national self-determination. It was not only a bold manifestation of our people’s right to statehood, but also an innovative example of democratic governance in the East,” he said.
The ambassador emphasized that although the ADR existed for only 23 months, it left a deep mark on the history of Azerbaijan.
“This experience of independent statehood became an important part of national identity when Azerbaijan regained its independence in 1991 and proudly proclaimed itself the successor to the ADR. The Azerbaijani tricolor, national anthem, and coat of arms reflect the legacy of this historic republic,” Seymour Mardaliev emphasized.
He highlighted the successes in the field of clean energy, mentioning the launch of the Southern Gas Corridor, the development of the Black Sea submarine cable project, and the national “green growth” strategy, which aims to reduce greenhouse gas emissions by 40% by 2050.
“Today, under the wise and far-sighted leadership of President Ilham Aliyev, Azerbaijan is a sovereign, democratic country that is successfully implementing the ideals of the ADR through effective governance, dynamic human capital development, and active foreign policy. We are experiencing the most successful period in our history,” the ambassador emphasized.
Speaking about the partnership with Ukraine, Mardaliev emphasized the strategic nature of bilateral relations. He also mentioned the recent political consultations between the two countries, including the visit of Ukrainian Foreign Minister Andriy Sybiga to Azerbaijan.
“Azerbaijan and Ukraine have traditionally strong ties based on mutual respect, trust, and support for each other’s territorial integrity. Since the beginning of the war in Ukraine, Azerbaijan has been actively providing humanitarian aid, which has already reached a total of US$42 million. And we are ready to continue our support. Azerbaijan supplies energy equipment, finances the reconstruction of social infrastructure facilities in Irpin, and provides fuel for emergency services through SOCAR Ukraine. In February this year, President Aliyev signed a decree on additional aid to Ukraine in the amount of US$1 million. We also support humanitarian demining, in particular by supplying equipment and training specialists,” he said.
In his speech, Mardaliev also touched upon Azerbaijan’s achievements in the environmental sphere and at the global level:
“Azerbaijan has voluntarily committed to reducing greenhouse gas emissions by 40% by 2050, and Karabakh and Eastern Zangezur are being transformed into green energy zones. We are actively working on transregional energy projects, in particular the Black Sea submarine cable project, which will allow us to export ‘green’ energy to Europe,” he said.
Special attention was paid to the issues of recovery and peace in the South Caucasus. The speech included messages about Baku’s desire for lasting peace in the region. In particular, Mardaliev noted the achievements in direct negotiations with Armenia, emphasizing the need to conclude a peace agreement.
“We have begun unprecedented restoration work in the liberated territories and at the same time strive to achieve a just and lasting peace with Armenia. Azerbaijan clearly states: it is time to turn de facto peace into de jure peace. We want to live in peace as two sovereign states within internationally recognized borders,” the ambassador emphasized.
At the end of his speech, Mardaliev called for unity and thanked the Ukrainian side for its partnership.
“Dear friends, I am sincerely grateful to each of you for being with us today, for supporting Azerbaijani-Ukrainian ties and deepening the friendship between our countries. Together we are stronger. Glory to Azerbaijan! Glory to Ukraine! Glory to Azerbaijani-Ukrainian friendship!” he concluded.
On May 28, 1918, the independence of the Azerbaijan Democratic Republic (ADR) was proclaimed in Tbilisi — the first secular republic in the Muslim East. The ADR existed until April 1920, when Bolshevik troops established control over its territory. In 1991, after the collapse of the USSR, Azerbaijan regained its independence. May 28 is celebrated annually as the main national holiday — Independence Day.
AZERBAIJAN, CAUCASUS, INTERNATIONAL_RELATIONS, SEYMOUR_MARDALIEV, UKRAINE
The All-Ukrainian Bakers Association and the Union of Millers of Ukraine in partnership with Agro Marketing Agency announce the Third National Forum “Bread Industry-2025” to be held in Uman on June 12-13, 2025. The general partner of the event is Lesaffre Ukraine. The quality control partner is SocTrade. Banquet partner is Bistro Pekarya Uman.
The conference is supported by the Ministry of Economy, Ministry of Agrarian Policy, Cherkasy Regional State Administration and Ukrainian Business Council.
Venue: Uman National University of Horticulture (1 Instytutska St., Uman, Cherkasy region).
ABOUT THE CONFERENCE
The Forum “Bread Industry – 2025” is a key event in the Ukrainian bakery market, bringing together more than 220 participants, including leading bread and bakery producers, investors, food industry, retail and distribution specialists, scientists and government officials. The event is accompanied by a parallel exhibition of equipment for grain processing, flour production, bakery products, packaging, energy, etc.
CONFERENCE AUDIENCE
Managers and owners of bakeries, confectioneries and bakeries, producers of flour, flour products, cereals, pasta and other grain processing companies; retailers, suppliers of packaging, raw materials, ingredients, equipment and technologies, government officials and other participants of the agro-industrial and related sectors.
MAIN AREAS OF DISCUSSION, PRESENTATIONS AND EXPOSITIONS
CONDITIONS OF PARTICIPATION IN THE CONFERENCE
| Cost* | Payment terms | To participate | ||||||||||
| 12000 UAH | Until May 16 (inclusive) | Всеукраїнська асоціація пекарів та Спілка «Борошномели України» у партнерстві з Agro Marketing Agency 12-13 червня 2025 року в м. Умань оголошують проведення Третього національного форуму «Хлібна індустрія-2025». Генеральний партнер заходу компанія Lesaffre Ukraine. Партнером з контролю якості виступила компанія SocTrade. Партнер з банкету Бістро Пекаря Умань.
Підтримку конференції надають Мінекономіки, Мінагрополітики, Черкаської ОВА та Українська рада бізнесу. Місце проведення: Уманський національний університет садівництва (вул. Інститутська, 1 м. Умань, Черкаська обл.). ПРО КОНФЕРЕНЦІЮФорум «Хлібна індустрія – 2025» – це ключова подія на українському ринку хлібопродуктів, що збирає понад 220 учасників, включаючи провідних виробників хліба та хлібобулочних виробів, інвесторів, фахівців харчової промисловості, ритейлу та дистрибуції, науковців та представників влади. Подія супроводжується паралельно виставкою обладнання для переробки зерна, виробництва борошна, хлібобулочних виробів, фасування, упаковки, енергетики тощо. АУДИТОРІЯ УЧАСНИКІВ КОНФЕРЕНЦІЇКерівники та власники хлібозаводів, кондитерських та пекарень, виробників борошна, борошняних виробів, круп, макаронів та інших зернопереробних підприємств; представники ритейлу, постачальники упаковки, сировини, інгредієнтів, обладнання і технологій, представники влади й інші учасники агропромислового та суміжних секторів. ОСНОВНІ НАПРЯМКИ ДИСКУСІЇ, ВИСТУПІВ ТА ЕКСПОЗИЦІЙ
УМОВИ УЧАСТІ У КОНФЕРЕНЦІЇ
* Вартість вказано за одного делегата від компанії ЗНИЖКИ ТА СПЕЦІАЛЬНІ УМОВИ: 20% – для членів «Всеукраїнської асоціації пекарів» та Спілки «Борошномели України» 20% – для трьох і більше учасників від однієї юридичної особи Знижки не додаються! СПЛАТА РЕЄСТРАЦІЙНОГО ВНЕСКУ ВКЛЮЧАЄ:
БРОНЮВАННЯ ПРОЖИВАННЯ Lomo Hotel Умань Для учасників конференції в період з 11 по 13 червня 2024 року передбачена знижка на розміщення – 15 %. Забронювати по спеціальному тарифу можна у відділі бронювання. Кодова фраза – «Хлібороби України» Контакти відділу бронювання: 0965460007, 0737460007, lomohotel@gmail.com www.lomohotel.com.ua Адреса готелю – вулиця Велика Фонтанна, 37, Умань, Черкаська область, 20301 Готельний комплекс «Фортеця» Умань Контакти відділу бронювання: +38 (050) 440-23-57, +38 (067) 470-03-11, +38 (099) 750-11-56 Email: fortecya2000@ukr.net, https://www.fortecya.net.ua/ Адреса готелю – Україна, 20300 Черкаська обл., м. Умань, вул. Фортечна,52 ДОДАТКОВІ МОЖЛИВОСТІ
Щодо питань участі, розміщення реклами, виступу з доповіддю звертайтеся до координаторів події:
|
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| 14500 UAH | After May 16 |
* The cost is indicated for one delegate from the company
DISCOUNTS AND SPECIAL CONDITIONS:
20% – for members of the All-Ukrainian Association of Bakers and the Union of Millers of Ukraine
20% – for three or more participants from one legal entity
Discounts are not cumulative!
PAYMENT OF THE REGISTRATION FEE INCLUDES:
Participation in the conference of one delegate
Receipt of conference materials
Coffee breaks, lunches and all events provided within the conference
Off-site sessions and excursions within the conference
Attendance at the banquet and networking
BOOKING OF ACCOMMODATION
Lomo Hotel Uman
For conference participants in the period from June 11 to 13, 2024, a 15% discount on accommodation is provided. You can book at a special rate by contacting the reservation department.
The code phrase is “Grain Growers of Ukraine”.
Contacts of the reservation department:
0965460007, 0737460007, lomohotel@gmail.com www.lomohotel.com.ua
Hotel address: 37 Velyka Fontanna Street, Uman, Cherkasy region, 20301
Hotel complex “Fortecya” Uman
Contacts of the reservation department:
+38 (050) 440-23-57, +38 (067) 470-03-11, +38 (099) 750-11-56
+38 (050) 464-04-76 (restaurant)
Email: fortecya2000@ukr.net, https://www.fortecya.net.ua/
Hotel address – Ukraine, 20300, Cherkasy region, Uman, 52 Fortechna str.
ADDITIONAL OPPORTUNITIES
If you have any questions about participation, advertising, or making a presentation, please contact the event coordinators:
| Agro Marketing Agency
Svyatoslav Tkachenko +38(063)357 73 59 agromarketingpr@gmail.com market@agromarketing.com.ua |
As of 23 May 2025, the cryptocurrency market is showing positive momentum, growing on the back of optimism about regulatory changes in the US and growing institutional interest.
Key Indicators
– Total market capitalisation: $3.53 trillion, up 0.66% over the last day.
– Total trading volume: $456.35bn.
– Bitcoin dominance: 62.38%.
Bitcoin (BTC)
– Current price: $110,856.
– 24-hour high: $111,970.
– Low for the day: $110,404.
Bitcoin continues to consolidate around the $111,000 level, showing stability after reaching an all-time high.
Ethereum (ETH)
– Current price: $2,657.17.
– 24-hour high: $2,727.05.
– Low for the day: $2,664.70.
Ethereum is showing positive momentum, approaching the $2,700 level, which could indicate a potential breakout in the near future.
Other cryptocurrencies
– Solana (SOL): $186, up 23% for the month, capitalisation $96.7 billion.
– BNB: $698, up 9% for the month, capitalisation $98.2bn.
Technical analysis
– Bitcoin: Relative Strength Index (RSI) at 54.21 indicates balanced momentum, which could precede continued upside or a short-term pullback.
– Ethereum: A bull flag formation on the daily chart and rising trading volumes could indicate a potential breakout to the $4,000 level.
General trends
The cryptocurrency market continues to grow on the back of positive news about regulatory changes in the US and growing institutional interest. However, investors should be cautious given the potential market fluctuations.
