The number of citizens’ complaints to the National Bank of Ukraine (NBU) in July-September 2021 amounted to 29,000, which is 13.7% more than in the previous quarter (25,500), according to a report on work with complaints from consumers of financial services, published on the regulator’s website on Wednesday. At the same time, number of written complaints in the third quarter increased by 18%, to 11,340, and the number of calls to the call center – by 10%, to 17,400.Most of the complaints from consumers relate to the work of nonbank financial institutions: 8,720 written complaints and 5,750 calls to the call center.One of the main reasons for the growth in the number of applications is Law No. 1349-IX on the regulation of collection activities, which came into full force on July 14, 2021.“It clearly outlined the rights of consumers of financial services and bans on the work of debt collectors. That is why citizens began to complain more often to the National Bank about the violation by debt collectors and lenders when settling overdue debts,” the central bank said.According to the report, debt management and unethical behavior of debt collectors and credit institutions is the most common topic of both written complaints (47% of the total) and calls to the call center (19%).In addition, in their written requests, consumers asked questions about loans from nonbank financial institutions (23%), relations on compulsory types of insurance (8%), bank loans (7%).At the same time, the topical topics of calls to the call center were loans from nonbank financial institutions (14%), issues of banknotes and coins (11%), relations under bank loan agreements (7%).According to the NBU, 45% of written requests had signs of violation of the rights of consumers of financial services.Among the problematic issues in the work of nonbank financial institutions is the accrual of interest over the loan period, fraud using lost consumer documents, problematic issues with insurance companies, tough methods of collecting bad debts.Among the problematic issues identified in the work of banks are also cases of fraud with customer accounts, the imposition of additional services, tough actions to collect bad debts.
Shebelynka gas refinery (Šhebel) has begun production of winter diesel fuel, according to a press release from NJSC Naftogaz Ukrainy on Thursday.“From year to year, the interest of our consumers in Shebel fuel is growing. Therefore, the issue of quality and reliability of products is in the first place. We are working to ensure that Ukrainian drivers have a worthy alternative to imports,” Commercial Director of JSC Ukrgazvydobuvannia Serhiy Fedorenko said.According to the company, the maximum filtration temperature of Shebel winter diesel fuel is minus 25 degrees Celsius (at the norm of minus 20 degrees Celsius), the sulfur content is up to 6.5 mg/kg (at the norm up to 10 mg/kg), and the cetane number is 50 (at the norm not less than 49).In production of Shebel winter diesel fuel, additives from the German chemical concern BASF are used, the technological developments of which the company uses in production of other types of motor fuels (Shebel 95, Shebel 92 gasoline).“With the beginning of the winter season with lower temperatures, it is planned to put out the Arctic diesel fuel Shebel,” the press release said.As reported, Shebelynka gas refinery, after the completion of the scheduled preventive maintenance in October this year, switched to production of diesel with improved low-temperature characteristics.Shebelynka gas refinery belongs to PJSC Ukrgazvydobuvannia, a 100% subsidiary of NJSC Naftogaz Ukrainy.
Kaplor 7 LLC (Odesa), which on September 14 offered the highest price for the integral property complex of the Odesavynprom winery put up for sale by the State Property Fund (SPF), paid the necessary amount to the budget – UAH 234.9 million.“Recently, the buyer of Odesavynprom paid UAH 235 million, although the public had doubts that it would transfer the money,” SPF Head Dmytro Sennychenko said in an interview with Interfax-Ukraine.According to the ProZorro.Sales platform, 12 companies participated in the auction, at which the starting price was UAH 65.32 million. The main competitors of Kaplor 7 were City Board Service LLC (Odesa, offered UAH 234.2 million), Hola Invest LLC (Odesa, UAH 234.1 million) and Sinai 10 LLC (Kyiv, UAH 234.1 million).He said that the practice of using a special-purpose vehicle (SPV) is quite widespread abroad. According to him, even in case of refusal to purchase, the budget receives a deposit of 10% of the starting price, and such receipts, for example, only with the sale of distilleries amounted to UAH 30 million.Sennychenko added that the winner of the recent auction for the sale of Electronmash – also a little-known company Lorten Group, which offered UAH 970 million with the starting price of UAH 66.7 million – nevertheless signed the auction protocol, which gives reason to expect payment within up to 60 days.According to the terms of the auction for the sale of Odesavinprom, the buyer is obliged to keep the production of wines, to provide social guarantees to employees for at least three years. It is obligatory to conclude a protection agreement for the building of Sovkhozvintrest – an architectural monument built in 1895.According to the unified public register of legal entities and sole proprietors, Kaplor 7 LLC was registered in January 2017. Its charter capital is UAH 500,000. It is engaged in the production of wines and trade in household goods. The ultimate beneficiary is Natalia Holub (earlier Raisa Kurpedinova).Odesavynprom includes 97 real estate facilities (28 units of buildings and structures, 69 amphorae for wine storage), as well as technological equipment, vehicles, etc.The enterprise is located on land plots with a total area of 2.67 hectares.In March 2021, the SPF extended the lease agreement for the Odesavinprom property for six months with PJSC Odesavynprom before its privatization. The lease agreement with the tenant was concluded in 1992, after which it was repeatedly renewed.PJSC Odesavynprom is engaged in the production of cognacs, still and sparkling wines under the French Boulevard and Guliev Wines brands, and also provides its facilities for bottling Crimean brands.
Head of the State Property Fund (SPF) of Ukraine Dmytro Sennychenko announced his resignation of his own free will.“Resignation is my personal desire and my plans,” he said at a press conference in Kyiv on Thursday.Sennychenko said that he originally planned to work in this position for about two years. According to him, he managed to achieve the main tasks set, namely to ensure the stability of the processes in the fund, to create a team, to digitalize the processes and to consolidate the improvements in laws and regulations.The SPF head said the decision to resign was not connected with the auction for the sale of Bilshovyk.Sennychenko said that after submitting the application, he had already had a meeting with the president and prime minister. According to him, his application has already been registered in the Verkhovna Rada.The SPF head said that after his resignation he intends to rest for at least two months.
State-owned Ukreximbank (Kyiv) has expanded the list of securities for investment, and offers its clients corporate eurobonds placed on international stock markets and admitted to circulation on Ukrainian stock exchanges.According to the financial institution, in addition to sovereign eurobonds at the request of clients, Ukreximbank carries out operations with eurobonds of Ukrainian companies Naftogaz Ukrainy, Metinvest, Kernel Holding, MHP SE, and DTEK Renewables.In addition, clients can purchase eurobonds of Ukrainian Railway (Ukrzaliznytsia), Vodafone Ukraine, Ukravtodor, Oschadbank, Ukreximbank. In the future, the bank plans to expand the list of investment services and provide access to trading in shares of foreign companies, the press release says.“Among the first transactions, a significant one is the acquisition by our client […] of corporate eurobonds of Ukreximbank. We value the trust of our clients and are glad that now, among the instruments for placing funds, we can offer, among other things, investments in debt instruments of international capital markets,” member of the bank’s board Mykhailo Medko said.Ukreximbank was founded in 1992, its sole owner is the state. According to the National Bank of Ukraine, as of September 1, 2021, Ukreximbank ranked third in terms of total assets (UAH 241.973 billion) among 72 banks operating in the country.
Average monthly wage by region in Sept 2021, UAH
